Roberts Hawaii, Honolulu

We took a trip last Sunday the 8th of March on bus 636 with coucin good looking and we had the time of our tour with him. He was very knowledgeable and interesting to be with. Showed us lots of places and was very funny to be with Would recommend him to all that go to Ohau and want to know about the Island Thank You for a wonderful day.

Do not take this bus from the HNL airport. 10 employees standing around with one person working. We waited on a bus that was going to be only 5 mins. 25 mins later one finally came. $18 for two. Take a cab. It will cost a little more. But this company is horrible. Took over a hour to get to The Waikiki Marriott. I cant belivee that so many people take use the service

Overall the tour was very good and the driver was entertaining. There were some "boring" parts of the tour but you're on the bus for 12 hours so that is to be expected. The driver gave very good insight into the history and culture of the island. I don't recommend it for small children -- our kids are 6 and 4 and slept a good portion of the trip. Children over 10 would probably do well. However, they LOVED the volcano! That was definitely the highlight of the tour. Also, if you stay at a hotel that doesn't have a specific area set aside for tour pick ups, call Roberts Hawaii and get VERY specific details about exactly where the bus picks up, what color & size the bus is, if there is a sign, etc. We arrived at our location early. Four buses passed us and none had signs. I called and was told that we were not standing in the right spot (although I confirmed it twice the day before) and the bus had left us although none stopped. So we drove to the airport and all was well. Besides this, it was a good value and I would take one of their tours again.

Kudo's to Cousin James, he took us on the Grand Circle Island Tour and did an awesome job, very friendly and was very explicit with everywhere we stopped. Also Roberts picked us up to and from the ariport and I'm glad it was them driving instead of us. I would highly recommend them for anything you wanted to do when you go to Hawaii.

Roberts hawaii is a tour giant - they have bus tours, a dinner cruise called Alii Kai Catamaran, and a show in waikiki called "Magic of Polynesia" I would say the bus tours are good for those who want to see the island but dont plan to rent a car in hawaii or who arent good with directions and havent done much research into their vacation to know whats to see in hawaii. Their dinner cruise is buffet style and is really nice. If you are military you can get a good deal on this. Buy the drinks in the coconut cup as a souvenir, and bring cash if you want to purchase the photo they take of you. As far as the magic show goes - its good if you have kids, but in my situation it was all adults and we were bored most of the show. The "magic" and polynesian dancing in between the magic sets dont seem to mesh well together.

Roberts Hawaii is a bad name in Kau district of the Big Island which might make their effort in all other areas suspect. As owner/operator of the Sea Mtn Golf Club which is a destination for many Mainlanders, they refuse to stock the course with more than 16 golf carts which makes starting times difficult to get. Staff here is demoralized as the payback on more carts would be realized quickly. The course has deteriorated a great deal since they assumed ownership as they continue to cut staff to 4 groundskeepers. Would this cost cutting also include other parts of the enterprise?

My friends and I were taken to Germaine's Luau via Roberts Hawaii Tours on 3/27/12. After a short wait for a 2nd bus, we were on our way. Our tour bus host, "Cousin Aka" was fun, informative, funny, very polite and made the ride to and from the Luau entertaining and a learning experience. He shared a lot about himself and the Hawaiian culture through stories about the island on which he was born and some funny stories about his grandmother. (whom he seemed to love very much) The Luau was an excellent experience! Everyone seemed to have a good time, the dancers (men and women) were great, very colorful costumes, a couple even got engaged during our visit! I think we enjoyed the dance competition between the bus hosts the most! Some of the guys showed us some moves we may never forget! WOW! The food was good, the family atmosphere was nice, lots of friendly people. When we return next year, we will attend the Luau again and definitely request to ride with Cousin Aka! Please be sure to tell him the ladies from Dallas, TX. said "Aloha and Mahalo." Additionally, the bus was clean and comfortable and the driver took good care of us. We had a fantastic time and planning already for next year.

My husband and I took the Circle Island Tour on Sat. April 18, 2009 with "Cousin Good Looking", Bus 636. He is the best tour guide I have ever encountered! (I have traveled and taken tours within eleven different countries.) He is knowledgeable, entertaining, prompt, etc. Never a dull moment with Cousin Good Looking!! We loved every bit of all we saw.

Arrived at the airport 3000 miles from home. Hello, do I have a transport to get me to my hotel? NO! I call Roberts, they have me scheduled for the day before. Yesterday is gone! 2 hours later it is finally straightend out. The next morning, we are to tour Pearl Harbor. We are told to be at the shuttle pick up at 6:15 a.m. Here comes cuz, 45 minutes late with an attitude. We have a war veteran that uses a walker with us that is treated like a piece of trash from the driver. The "driver" it might help if he spoke english so an American can at least understand him. We get to Pearl Harbor and the foot race is on. Everything is hurry, hurry! Dad didnt get to see much due to this hurry up action. So we blaze through the Pearl Harbor tour. We arrive back at our drop off point at 2:30 p.m. We dropped close to 50 bucks on a lunch and had to pitch it because of the "Speed Tour" we were envolved with. Question is, what was the point of getting out of bed at 4:00 a. m. and to be ran through the tour like cattle if we are to return back at 2:30. We were also told by cuz that these busses are not equiped for the disabled person. Funny,,,,,,just across the street the same identical buss was loading a person in a wheel chair. Take a cab "OR" rent a car!

I did not take a tour with Robert Hawaii. I booked a shuttle for my return from Wakiki hotel to Airport. So my experience may not apply to their tours. But given my bad experience with the simple shuttle service, I am glad I did not take any of their tours during my stay at Honolulu. I booked my returning shuttle at their website with my cell phone. Without access to any printer, I didn't have a paper copy for my confirmation. I was initially worried about this, so I called them and was told that it will be ok by just showing the email to the driver. This is what happened when our driver came to pick us up. I showed my email to him, he didn't say anything, he didn't ask anything, so I thought we were ok. Then after two or more pickups from other hotels, the driver suddenly walked to us and asked for a ticket. And when I said I didn't have a ticket, he said I have to pay twice for my ride to airport. I was really confused and upset at that time since I already paid online and he seems have no clue about my online reservation. Finally after long explanation, he wrote down my confirmation number and returned to his driver seat. He then contacted his operator and got confirmed that I already paid my ride. Through the whole process, he didn't explain what was going on to us at all. In short, he was very rude, unprofessional, didn't know what to do with my online reservation. I have to tell him what to do. Among the shuttle services I have taken, this is definitely the worst. My stay at Honolulu was nothing but great until the driver ruined my impression about this city. I would definitely stay away from this company, at least from their shuttle services.