Chinese Cultural Plaza, Honolulu

My husband and I go to Chinese Cultural plaza for lunch 3 times a week. We park our car in the plaza's carpark. On 25 Sep 2006, after we finished our lunch and stopped at the counter of the car park, we found that we forgot to have the parking ticket stamped/validated. We seldom forget to have our ticket stamped in the past. When it happened, the staffs allowed us to drive pass the counter and stop by the roadside, and wait for me to go back to the restaurant to have the ticket stamped. The staffs did not have to be so kind but we appreciate their kindness, and therefore we become a loyal customer of the Chinese Cultural Plaza. Unfortunately, on 25 Sep 2006, the car-park manager was at the counter. She was rude and shouted at us: "Can't you see there is a long line behind you?!" We told her that we can drive pass the counter for the other cars to get through, just like what other staffs did in the pass. She refused, remained to be very impatient. "You forgot, you pay!" She shouted. I asked whether she is the owner of the car park, as she has no thought of maintaining good relationship with customers. "The owner? You wanna contact them? They're not even in Hawaii!" She laughed. I requested to talk to the manager. She said she is the manager. "Thony, T-H-O-N-Y, I have been here for two and a half year." She looked at us when we left, continued: "I am the manager here!" We swear that we will never go back to this Chinese Cultural Plaza again. I feel sorry about the owner of this property, for them to have hired such kind of manager that have no respect on their customers. I would also like to warn everyone who intend to park their cars in the plaza's carpark: This ill-mannered manager may ruin your day if you met her!