Wallace - Restaurant Row 9 Theatres, Honolulu

I went to the rowbar to kill time before going into Oceans for a fundraiser. While there,no waitress came to our table to take our order.We than went to the bar to order our drinks & stood there waiting while the bartender completely ignored us and continued with cleaning of some glasses. I finally had to interrupt him so I could place my drink order.The staff here were completely rude & I would never suggest this place to anyone!!!

I was at The Row Bar with some friends that Tuesday evening on June 22, 2005 and the bartender/manager was rude (nicer way to put it). After my girlfriends and I gotten our drinks, our other two guy buddies ordered two island ice tea. They couldn't taste any alcohol so asked me to see if the bartender can add some. I went up there with one of the drinks and accidentally knocked the other one on my way. During that commotion, the bartender was telling me that there was alcohol in the drink. I was like okay and returned to my table. So my friend asked our other gal pal to go up there and ask for another shot to be put into the drink. He gave her some cash as he was more than happy to pay for it. At the same time, the waitress was cleaning up the broken glass at our table. So he asked the waitress if she can bring another drink over on the house since our other friend barely took a sip from the drink before it was knocked over. When my pal went to the bar to get another shot into the drink the bartender wasn't happy about doing it, which was rude. Then the waitress went over to chat with the bartender regarding our request. The bartender walked over to our table and began to belittle us. (Let me state that we are not young 21 year olds. We are all in our late twenties and early thirties. We've been to enough bars and restaurants to know the etiquette and the type of service we expect to receive. He wanted to know who spilled the drink. My friends said I did and I nodded my head. He was like okay so she (pointing to the waitress) didn't spill your drink? We were all like no. She has been great. He then states that since they didn't spill the drink than why should they pay for it? Especially since it will come out of his pocket or his waitress. (Yeah, right) Plus he continues blabbing on, we complained about the drinks and only tipped his waitress a $1. WHAT THE F*^&K?!! First of all, we are talking about the spilled drink. What does tipping have to do with it? As a matter of fact, WE JUST GO THERE! We weren't even done yet. We had tips waiting in our hands to give to our waitress once we ordered more drinks but the mishap delayed us. So I told the bartender point blank that he just caused his waitress to lose all her tips, and waved him off to leave us alone since I didn't want to hear him blabbing on and on about nonsense. It was clear to us that this bartender/manager completely lacks customer service. Now, you figured that issue ended there. Nope. As we sat there to finish our drinks, the bartender/manager continued to mean mug us as well as call some of his buddy to do the same. Just cause you are a bald Asian man, you donb't scare me. I was appalled at his actions and felt like I was on a school ground. I didn't spend all my money to go to Oahu to celebrate my friend's wedding, hang out at a local bar to be subjected to this type of customer service. Even after we told him that we are done discussing the issue to avoid more conflict, the bartender calls over and ask if we were cool??!! Can you be anymore stupid and immature bartender/manager? So my guy friends replied politely, to be honest, no. And naturally, the bartender and his buddies continued to mean mug our table. Our attempt to leave it alone was interrupted by the Row Bar's employee lack of customer service etiquette. I have never ever in my entire life received such type of customer service. I will never go to the Row Bar again and will surely tell everyone who plans a visit to Oahu never to stop by there unless they want to be watched by a bully want to be.

Sit down and relax.
Plus they have free popcorn!

Yes, stay in waikiki if you are happier with a view and sand and other tourists. I liked the row bar it gave me a chance to interact with the local people.