Open Hours: Breakfast: 6:30a-10:30a M-F, 7a-10:30a Sa, 8a-1p Su, Dinner: 6p-10p M-Su
Perched 30 stories up in the Sheraton Waikiki Hotel, the Hanohano Room boasts a commanding view of the Waikiki beach and the surrounding area. Noted ... More
Perched 30 stories up in the Sheraton Waikiki Hotel, the Hanohano Room boasts a commanding view of the Waikiki beach and the surrounding area. Noted for its elegant setting and live entertainment (8p-11p nightly), Hanohano is a great choice for a business dinner or a lively date. The cuisine is contemporary; some dishes have an Asian influence while others are continental. Floor to ceiling windows accentuate the breathtaking panoramic view from the elegantly appointed dining area. Make reservations early for Saturday morning's live radio show and breakfast.
On Sept. 18,2006, our 4 children surprised us with dinner reservations at the Hanohano Restaurant to celebrate our 35th wedding anniversary. We were delighted to return to the restaurant where we had a fabulous fine-dining experience several years ago.
Upon arriving to the hotel parking lot, we discovered that there were no Handicap parking through the 3rd floor. There were no directions or instructions as to where they might be. My husband recently had a hip replacement. We inquired at the exit booth when leaving and the attendant answered with uncertainty that the handicap stalls may be on the 3rd or 4th floor and also on the 6th and 8th floors.
Then your Hanohano Restaurant elevator was blocked off and not working. The sign directed us to the "makai elevators." As kamaaina, we walked makai of the hotel and couldn't find the elevators. We finally found the multiple elevators to the guest floors.
Our reservations were for 7:30 p.m. We were led to the lounge area and weren't seated until almost 8 p.m.
I had ordered the Jumbo Prawns and requested to our waiter to have them sauteed lightly because I didn't want the prawns to be over cooked. He curtly replied that the chef knew what to do. My prawns were over done, difficult to cut and very chewy. The shells were stuck to the meat and were difficult to separate. My request for chopsticks was denied. There were none available.
My husband ordered a Prime Rib end cut. That too, was over done and the butter knife was not able to saw through. He had to request a steak knife.
The piano player made a congratulatory announcement to us on our "25th" wedding anniversary. It was our 35th celebration.
I ordered an after dinner drink of Grand Marnier. The glass was so cold that I tried to warm it over the candle holder on our table. The waiter abruptly grabbed it out of my hand to warm it up.
After dinner and desserts, our waiter wanted to inform us that the management had offered to �comp� our desserts. We want to thank you for the desserts. Why wasn't the offer made before we ordered?
It's too bad that we had to lie to our children that we had a "great" time and "enjoyed" our dinner.
Though the service is not quite friendly and seemed to lack enthusiasm the food was quite good. The atmosphere and view are world class. Management treated us like they were inviting us into their home when we came up during the afternoon (when they are closed. Very refreshing and rare in Waikiki!
While the ambiance is great because you cannot beat the views, everything else was terrible. We went to the Hanohano room on our last night in Honolulu after having dinner at several other fine dining establishments. The food was average and OK for the value but the service was the worst I have ever experience. There were three different people who waited on us as well at least another ten to twelve tables. There was no single prime waiter for an individual table and it was clear that whoever was availble got drinks, made salads, served, or cleaned dishes. We arrived aroun 7:00 when only a handful of tables were full. We waited a good 10-15 minutes before we were offered a drink and it wasn't until after we were given our drinks did the menus arrive. Finally a half hour after we were seated, we ordered. We each ordered a appetizer, the Ceaser salad for two, and an entree. Food was agonizingly slow to arrive at the table and it was almost 8:30 before entrees arrived. I had ordered the rack of lamb and while the plate it was arranged on was scalding hot, the lamb was barely on the warm side. While we let them know about this, we were unwilling to wait any longer for them to recook or warm the food. I will say, for their sake, the lamb did have a good flavor from the mustard and salt crust but you could not overlook the cool meat. All through this two hours, they never once refilled water glasses, even after being asked, and we were only approached for a second drink...no more. We skipped ordering desert and chose to go over to the Cheesecake Factory for a bite of cheesecake instead.
We have been to numerous establishments like this all over the world and have never been so aggravated and disappointed to write such a review, which is unfortunate, but I feel that others should be warned. There are plenty of other fine establishments nearby that may not have the sky-high view but are far more worth your time.
We did inform them of our disappointment and I hope that it was just a bad day.
I never write reviews, but after reading a terrible review posted, I felt compelled to defend the Hanohano Room.
First of all, the food is good, but I wouldn't go overboard on compliments. It is basically what you would find at any "good" restaurant.
What the Hanohano Room has to offer is the best view of Waikiki. This is where all those postcard and calender pictures of Waikiki Bay are taken from. The best time to get in is before sunset. Then watch as Waikiki turns from sunset to night view which is well, good enough to be on a postcard. Be sure to insist on a window seat on the Waikiki / Diamond Head side. This is a must.
As for service, I have never had any trouble with reservations, nor have I had any trouble with servers, who have always been knowledgeable and very courteous. Been there about eight times in the past three years.
Whenever I have guests or clients from Japan or The Mainland, I always make it a point to make a reservation here for their last night in Honolulu, because this will be the most lasting memory of Hawaii.
Though I usually arrive with small groups, this is also an excellent choice for a romantic night out with breathtaking views. There is also a small dance floor and live music to complete any celebration.
If you want the worst service in the world come to the Hanohano room for dinner
By A Yahoo Contributor, 2/9/05
This was the first time i ever had to complain about a fine dining restaurant. I was totally dissatisfied from the very beginning of my experience at the Hanohano room. When we arrived at Hanohano room for my girlfriends birthday celebration, they did not have my reservation for 8:00pm. In fact the receptionist acted like my name was on her little book, but when i looked at it i did not see my name. Even though I made the reservation two weeks ago. The receptionist directed me to the bar because they did not have an open table yet. My girlfriend and I had a few drinks at the bar and i noticed people going in before us. There were about 4 couples that went in before us. Nine o' clock came around and I finally stood up and asked the receptionist is are seat ready yet? She told me yes we have one table available now. So at 9:05pm we finally sat down, even though I had a reservation at eight o'clock. When I looked around there were like 3 tables open. Then we did not even see a menu for 15 minutes while the waiter walked passed us like 5 times. Finally, the waiter stops and gives us are menu. We wait another 10 minutes and no waiter. Finally, I stop one of the bus boys and he's the one that gets me my Heineken and my girlfriends wine. Finally, the waiter stops and asks us if we were ready to order. During the eating portion of our night was satisfactory, the food was good and our bus boy, not the waiter was very helpful. When I finally got the bill for $150.00, I told my self that a meal at Mcdonalds would have been a lot better and worth the price. I would never go there again and I have told many of my customers that come through my dealership to stay away from the Hanohano room. Also, my girlfriend who was so heart broken because this terrible experience happend on her birthday called the Hanohano room to complain about the service and the manager was not available so she left a message on 1/23/05. Its now 2/8/05, no call back yet. I hope they go out of business because no customer should be treated how we were treated. I will never ever associate myself with that restaurant.
If you really want to have the most enjoyable and memorable experience of a lifetime, just make sure to set aside an entire evening, to take in all the expereince and pleasures of the beautiful Hanohano Room. It is by far the most incredible place in all of Honolulu. Not only is the food so eloquently prepared, but the view is absolutely outstanding. Just be sure to have a drink at the bar with Angel the bartender. He has been there for many, many years, and he is the best in all of Waikiki at serving great drinks. He is also the most pleasant person we met any place on our entire trip. Once you have been here, you will ALWAYS want to go back there again, each time you visit Hawaii, because there's just nothing like it anyplace.
If I had to pick just one restaurant as my favorite in all of my worldly travels, this by far would be the #1 restaurant on my list.
Just writing this review makes me want to be there right now, sipping on one of Angel's famous Maitai's, while listening to the live Hawaiian music. I can just hear those trade winds blowing right now. Oh yeah . . . . INCREDIBLE!
What ever you do while in Hawaii, don't pass up this experience of a lifetime. I promise you that you will remember this place for the rest of your life.
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