This popular Midtown spot is almost as famous for its down home soul cooking as it is for the celebrity owner. The singer who made "Midnight Train to ... More
Gladys Knight's Chicken & Waffles
This popular Midtown spot is almost as famous for its down home soul cooking as it is for the celebrity owner. The singer who made "Midnight Train to Georgia" a national hit has another hit on her hands, along with her son and partners Ron Winans and Reginald Washington. The entree menu changes daily in the casual dining room, but features such favorites as Southern fried chicken, collard greens, and of course, grits. The fresh-baked biscuits and indulgent desserts also draw loud praise. No alcohol.
We waited for a table for 6 for 1 hour 10 min.
Once we sat in the booth, in was uncomfortable for the number of people in our party (two people had to sit on the booth seam while the other 2 pairs of people shared leg space.
2 of our 6 orders were wrong and one didn't come out until after the other 5 were done eating our appetizer and dinner (appetizer came out with the dinner.)
The server ( I use the term loosely) Marcus J, was at the very least incompetent if not belligerent with any request we had when we caught him passing our table. He kept telling us (when we caught him) the late order was "2 minutes" away, he told us this 2 or 3 times.
While the manager, Charles, did take the late dinner off our ticket, he did say we should have really complained about it sooner. Apparently 15 minutes is too patient for this restaurant.
While we had 3 couples, they would only allow 2 checks so we had to be even further inconvenienced. Neither of the tickets were correct the first time they came out. We still had the Late meal on our ticket and our friends had an extra meal on theirs that they did not order.
My friend asked to have the enforced gratuity taken off his check as by this point we were angry at the service of Marcus J. He took my friends ticket and augmented the tip to show 18%, but the dollar amount was greater with items removed from the ticket than it had been on the previous ticket. When this was showed to Charles, he fixed it to show 18% but informed my friend he would be arrested if he attempted to not pay the tip.
I understand the fact that an enforced gratuity is never taken off a ticket, but in this instance there was a single waffle on the ticket that could have been removed and would have alleviated the situation to a degree and shown us that Charles was willing to see we had not gotten what we had witnessed going on with the other servers... proper service.
I think the food is overpriced and lacks seasoning. When you mess up Cabbage you are really in trouble. I had the Midnight Train and the wings were seasonless. The waffle was okay. Also when I went online to look up a Website for them..........NONE AVAILABLE.
Food Network should never give this place air time
By A Yahoo Contributor, 4/18/09
I initially saw the establishment on the Food Network, so I just had to try it on spring break (4/09). I tell you that I was disappointed with the food (chicken unseasoned, collards were tasteless and undercooked), I was felt so mislead by the Food Network, as they displayed the chicken being seasoned and the patrons were extremely happy. I love fried chicken, and that was not what I was served. Oh well, now I know one establishment that I will not be frequenting again. I love both artist (Knight and Winans), but the food certainly did not live up to the names on the sign outside of the establishment :(
Maybe my standards are too high but I believe they should be when I'm paying for overpriced soul food and an nit-picked for additional $1.25 for every iced tea refill. I mean, who charges for tea refills in Georgia? I always thought that was a southern hospitality thing. This would easily be ignored if the experience on the whole was enjoyable.
Considering this is a relatively new location (John's Creek), I assume that's the reason some of the patrons were sitting unattended for long periods of time. The wait staff seemed a bit overwhelmed by the crowd. However, the coziness of the place was nice. Even if there was a wait, the waiting area and atmosphere was very comfortable.
Finally, when I received my food, the chicken arrived with feathers in it. If I noticed it, surely the staff and/or cook had to have seen it. I've patronized all 3 Atlanta area Gladys and Ron's Chicken & Waffles, and unfortunately, I've had the same "hairy" experience at all of them. This was disappointing considering the prices...and legacy of the names (Gladys Knight/Winans) behind this establishment. If these are individually owned franchises, Gladys should seriously reconsider them using her name. But one thing IS consistent amongst the 3. The chicken appears ready to fly the coop!
I have dined in the downtown location a few times before, and each time has been good. This time I visited the Bistro located in John's Creek. It was my best experience yet. The atmosphere was GREAT! They have a live band playing there. The service was good and my food was great. I was accompanied by my two minor sons. But, I will be returning with my husband...it is a very quiet, romantic setting, and they even have a well stocked bar. The "Bistro" gets 5 stars in my book.
My family and I ate at the downtown Atlanta location where we had "Robert" as our server. I wouldnot and havenot recommended the downtown location to anyone. He couldn't get the orders correct and they wanted us to pay the 18% gratuity fees. We asked the hostess to get a manager. When she came over she came demanding that since I didnot want to pay for the gratuity that I was refusig to pay my bill. She didn't reasons or show any customer skills. I told here that I would pay for what we ate but not for the bad service. When I got the bill they had every seat listed with the food total and $2.30(twice) gratuity and service/tips charge on the bill. I felt that I needed Mrs. Gladys or Mr. Ron to come out and handle the problem. Ms. Gladys and Mr. Ron need to send Robert and the manager that worked friday night February 27, 2009 to customer service, managerial, and ethic in the workplace classes. This is bad business.
On Saturday 02/07/2009, My 2 daughers, myself and granddaughter (1 year) took a trip to Atlanta for the first time. We ALL had to try Gladys Knight Chicken and Waffles. WHAT A MISTAKE. It was by far, the WORST part of the trip. I was so so so disappointed. THIS IS NOT SOUL FOOD. We waited an hour before asking if our name was coming up, to find out we had been CROSSED OFF the wait list. We were then seated. It was a rather SPECIAL experience, i.e., some of the wait staff were very very special (YELLOW BUS SPECIAL). We were excited about the experience, wanted to get a feel for everything on the menu. BIG MISTAKE. The MIDNIGHT TRAIN had missed a couple of stops (and was the only item on the menu that came with a waffle, no seasoning on the chicken, and my son who does not know how to cook could have made a better waffle. DRIED OUT AND BURNT MACARONI & CHEESE, The GREENS were not thoroughly cooked, and tasted like leaves (no flavor), the YAMS were also TASTELESS, NOT SWEET, NOT THOROUGHLY COOKED -- Gerber baby food tastes better. I thought I was ordering mashed potatoes and gravy (I know that's what I said), but I got this potatoe casserole that was just NASTY -- and too hot (spicey). I ordered CHILDS CHICKEN BASKET W FRIES for the baby. The fries were so HOT w PEPPER the baby started choking, and so did I. SWEET POTATOE CHEESE CAKE was just NASTY, not sweet, bland -- looked pretty though. I asked for a refill on my TEA/LEMONADE "concoption" and was told that drink refills are $1.50!!!!
BOTTOM LINE: The price was too high, the portions were too small. This is just a gimmick. I can't tell you not to go, because it is a "tourist" attraction, but apparently "Gladys-N-dem don't expect return business." This is a ONE-SHOT-WONDER. I been and I will not be back again......On our exit, the waiter joking with may granddaughter said, "I'll see you next time," and then proceeded with, "Naw, the food ain't that good."
Pros: JUST SAY NO
Cons: PARKING said $3, but charged $10 at name (shame), BAD FOOD, HIGH PRICES
I went to the resturant this past weekend. I'll start with the postive, the chicken was very good. I had the Uncle Rons meal which consisted of fried chicken, greens and mac and cheese. The greens were in large pieces and tasted like they were just dropped in water and taken out(verry crunchy). The mac and cheese tasted like a version of kraft box with real cheese on top. To say I was disappointed is an understatement. Other in my party tried the waffles(they said they were good)and desert the potato cheesecake was good, however the peach cobbler was not sweet. This resturant lacks a good chef, looks like they need to get grandma back into the kitchen.
I went to this resturant for the first time in 2005, and I absolutely fell in Love!!!! I was an instant fan of the Fried Chicken!!!! The BBQ Turkey wings are off the chain. I had to try something else after eating the Chicken for almost a year and a half straight!!!! LOL!!!! Then, I converted recently to the Fish and Grits, with the Cheese, with a little egg on the side, and I have to say, if you really want some down home cooking, THIS IS WHERE IT'S AT!!!! You will Love it.... Hands down.
I have been to Atlanta three times in the past year. The food is excellent. The wait can be a little long, but it is worth it. The ambience is classy, but down home. Every server I have encountered has been wonderful. I wish they would expand and think about building in Texas. The only negative thing i have to say is, they did not have their liquor license the last time i visited. If you want a home cooked meal Gladys Knight's Chicken & Waffles is the place to go.
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