20 miles south of Orlando, Walt Disney World covers 43 square miles and includes four separate theme parksthe original ... More
Walt Disney World
20 miles south of Orlando, Walt Disney World covers 43 square miles and includes four separate theme parksthe original Magic Kingdom, Epcot, Disney's Hollywood Studios, and Disney's Animal Kingdom. There are also water parks, hotels, campgrounds, lots of restaurants, fireworks and fun!
We have traveled to Disney for over 30 years. Our recent visit in December 2011 was terrible. We arrived with our family, our children and grandkids to have an engagement party. We had ordered an engagement cake to have delivered to our room. This cake was an issue from the start. Bottom line is that Disney was selling us a cake that would not meet health regulations. One of their head decorators advised me not to get a cake with custard filling because they have no set way to deliver the cake and refrigerate the cake. The custard filling had to be refrigerated or it could cause food poisoning. We changed our filling after three months of dealing with Disney. It was not ok that this cake was going to go in an employees car without refrigeration. They could not guarantee it could get their safe...,.
We arrived December 19, 2011, and left for a dinner celebration at Yahtsmans:. After dinner we were returning to celebrate with our engagement cake and head to the Polynesian to sit by the water and watch the 10:00 holiday fireworks/.
While we were gone an employee entered our room and hit the door so hard that it knocked the topper loose off the cake and destroyed our cake'. The topper rolled down the cake causing the cake to be in pieces".
We returned about 7:30 and immediately called management'. They said they would immediately call Leslie Smith who was handling this cake.. We had no response and the next morning were informed that Disney was scheduling a lock interrogation on the room to confirm this employee entered the room'. They needed a couple of days to do this and speak to the cast member. Three days later, it was confirmed. The executive management team was very callous and had David Kong contact us. He offered an ice cream social in the Pop Century food court or another cake from the local Publlix grocery store. He stated that it was a busy time and the cake would not be as good though. This was not ok with us. Even after David King (Pop Century Guest Relations Manager) repeated this multiple times, he kept repeating the same thing and said these are your only options. We found this very disrespectful. To us, it's like having a Birthday party without the cake. Only worse. The event was already over. It was ruined. We even tried to contact Leslie Smith (Manager of guest services at 407-560-3229) who was handling this cake from December 19 on with no response. When we returned, we sent this e-mail to Lesllie and management including the presidents office. Meg Croftin.
The frustration of this has led to the fact that after a 35 year legacy for our family, has been crushed. This issue could have been resolved, but Disney seems to not care. We did not eat one bite from this cake, the ruined dinner at Yahtsmans was not eaten or corrected and the previous cake issues ( a lack of calls back by Disney employees and even selling a cake that would cause food poisoning is not ok).
We believe that this cake had a value, an apology at least would be nice and at least inform the cake department what has happened so this does not happen to future guests.
Whatever the reason, our event was ruined.
And finally, we spent three days resolving
The had Faith in risk management call and relay this message...
Spoke to Faith this morning.
She stated that Disney will not answer my e-mail to Leslie. She felt we should have accepted an ice cream social or a Publix cake in place of the ruined cake. I asked if she had looked at the cake, and she did not respond.
I explained that we believe we have made every reasonable attempt to resolve not just this issue but many of the issues that have occurred. These issues have caused us great loss.
Bottom line is Disney did not care. We will never return again.
Wish we had used Fulton's. They are on Disney Property, and very customer oriented. A lot cheaper too. I would not recomment to anyone ordering a cake from them or getting married at Disney.
I've been fortunate enough to take my family several times before when I used to have money and I will go back. Yes it's expensive, yes it's crowded sometimes, yes it's cheesy in places. But it's Disney! It's clean, it's magical, it's memorable, it's nostalgic, and it's fun! If they payed a little better I would work there! Maybe I will when I retire. Don't complain about the lines or the price or whatever, savor it!
I visit my family in Kissimmee almost every year and always we reserve a day to go visit magic kingdom. I'm 23 and the first time I went I was 2 and pirates was their. New attraction pirates of the caribbean ? I think that the person that wrote this hasn't pay Disney a visit for the last 20 to 30 years. If I'm not mistaken pirates was magic kingdom's first attraction. Now they are building a new part in the park call fantasy land, it is between tomorrow land and adventure land. I think that it is set to open on 2012 christmas. If I'm not mistaken the most new attraction in magic it has to be buzz ligthyear shooting game. If you call that new, because that attraction it's almost 4 to 5 years old...
As a 3 year old in 1973, the Disney magic captured my heart. It was my first big family trip as a child. Even at 41 years old, I still remember the first time. Since then I have been an average of every 4 years, including visiting numerous times since I got married and have my kids. We all love Disney and look forward to our next Disney adventure!
Disney World is a wonderful and exciting place to be. Its very family oriented and there is so much to see and do. But if you are planning a trip to go, do not, I repeat, do not go during the summer months. Plan your vacation during winter. The heat is awful and unbearable. My family had spray water fans and chill its that go around your neck and it was still unbearable.
My husband and I went to Disney World for our honeymoon and we had the best time. In advace we let them know that we were coming down for our honeymoon and when we arrived they had buttons that we could ware. Fortunatly we did ware them and we got alot of attention in the park, we were brought to front of lines (it was a slow time) we recived free snacks and our reservations at resturants they made really special by putting something on the table or giving us a table with great views!!! We have been married almost 4 years and are planning our trip next year for our 5 year ann. We are so excited and can't wait to go back
I went for my 41st birthday it was a gift from my girlfriend. The best gift I have ever recieved. Walt Disney World was very magical too me. I was in love with all the characters I saw and we took a lot of pics. I have always dreamed of going as a child and that dream came true. I am trying to go again this year for my birthday and I look forward to visiting other theme parks. Universal and the Epcot center. I wish everyone could experience the happiness I felt when I went. I know I am grown but I am definitely a kid at heart. I think the best part for me was when my girlfriend and I took pics with Mickey and Minnie and my girlfriend cried with tears of joy when she saw Minnie I made sure I took that pic. Mickey hugged me so tight I thought he was flirting for a minute. Wonderful experience!!!!!!
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