Universal Studios Orlando, Orlando

I do not normally write reviews but am so incensed about the lack of organization and customer service at the Universal Studios Orlando park that it has to be shared. Our family decided to spend 2 days at Universal before heading over to Disneyworld. Having used the very successful Dining Plan at Disney, we assumed that the Meal Deal at Universal would be of similar quality and efficiency (although maybe a bit limited). This is no meal plan at all but a disgraceful, expensive rip-off that offers nothing but disgusting fast food. To make matters worse, it advertises the option to “upgrade” from fast food to some table service restaurants for an additional fee. However, no one knows how to do this starting from the restaurants who insist you need to purchase an upgrade voucher, to the park’s Reservation Desk who insists you do not. So, we basically spent $80 per day ($20/person) for my family of 4 to eat greasy pizza and chicken nuggets for lunch, and since we never managed to find anyone who would honor the upgrade promise, we then had to pay full price for dinner (which was very average). I had asked to speak to a manager who promised to call me back, but unsurprisingly never did. Also, the on-site hotels have no idea what the parks are doing so they looked completely unprofessional in their fruitless efforts to help. All I could say was “This would never happen in Disney”. So when our Disney concierge said “Welcome Home” to us upon arrival, I really took it it to heart this time. The food at Disney is so much more varied and of higher quality than Universal, and the Disney Dining Plan system is not without flaws, but it is exceptionally well-developed. I felt much better as I sipped wine at the signature restaurant, California Grill that evening (using the Dining Plan). So, next time, we will spend one morning in Universal for the Harry Potter’s Forbidden Journey and The Cat and the Hat, and then head on home to Disney.

Absolutley dirty because trash was spreas all over. Rides were boring and copies of the disney ones. Long lines and mean employees made me rather go see the dead sea. -_-

this place was better than Disney .because Universal lines are short and at Disney those lines were moving slow . and at Disney they have not came up with a new attraction yet.at Universal they have a big park ! but OK they are expensive .my opinion is for you plan it like go to (orbitz..etc) so it can be little cheaper

My family and myself have gone to the Universal parks many times over the years. We got the annual pass last year and plan on renewing this year now that we live here. No matter how many times I go it still makes me happy. I especially love Wizarding world. Can't wait to go back. Yes it can be pricey for a day pass, but Universal offers plenty of online discounts. Also in town at the tourist locations. Plus stay at hotels in the surrounding areas. Much, much cheaper, and most offer free transportation to the parks saving on parking fees.

We stayed at one of the overpriced resort hotels just for the front of line pass (we could only afford 1 night). The rooms were average. The parking at the hotel was $15 - ridiculous. If you wanted to work out that was extra too. I guess $300.00+ per night doesn't get you much. My family and I enjoyed the rides. I see now that the price has gone up to over $80 per person - ridiculous. One night at the resort plus one-day ticket for a family of four = $620.00+. Does that seem reasonable for middle class families? We are planning another Florida vacation, but cannot justify spending that much money. I rated it poor, not for the rides, but because I felt monitarily violated while I was there and after I left. I feel you should not be dwelling on $ while you are at such a park/resort. The prices they are charging and the extras at every turn made me feel that my hard-working money was being stripped from me.

I basically could not say I liked anything of this place, here are the details: 1.-Crowd control is poor at best: when the line is forming there would be employees you directing you to line up. For the popular attractions like Harry Potter they will have you line through the park (Jurassic park and beyond) and then when the line starts moving you are on your own, there would be a stampede and folks just coming into the park will cut in line as they wish with no employee intervention. You can get the picture specially if you have small kids dragging them around through big crwods. It is just matter of time till some small kid gets badly hurt or killed in this poor crwod control situations. 2.-Park has no sense of capacity and will let people in even when from the point of view of safety it does not make any sense. 3.-Food is awful and incredible expensive for the quality, my kids had salads there and both threw up badly--no, not for the rides as we could not get to any of the popular ones due to long lines. 4.-Support for people with disabilities is awful as well, I saw a lady on wheel chair lining up in a line that took about 2 hours (yes I was on that one and the ride lasted 5 minutes! ) 5.-The ticket is incredible expensive for what you get (or dont because of the lines!), and if that was not enough be prepared for their smartest idea on how to extort/blackmail you into giving them more money: pay for fast pass, as if the regular ticket was note expensive enough they offer to seel you a feture to let you cut in regular lines. So if you dont pay that extra amount you will stand in line watching as those get to pass in front of you and increase your delay to the double or triple or what it should be. I feel so sorry that a company like this is allow to do business in the land of the free!

Universal was GREAT, staying at the hotels got us to the front of all of the rides!! My teens love it there! it's perfect for older kids!! Go t universal!!!!

I'm about 6 feet tall and a bit over weight. I was really disappointed when in was unable to fit in several rides. I wouldn't go back.

I can't believe the posts saying all these attractions were broken. I was there and yes there was a downtime for a few minutes but it loaded up again. This happens at Disney too- hello Soarin', Test Track, Pirates. Looks to me like some people come here just to slam Universal and have no real experience of the Universal resorts or parks.

. I was there a total of three days and saw both Parks in less then 6 hours because all the major attractions were closed or broken down. Harry Potter forbidden journey broke twice while I was on it. I never got a complete uninterrupted ride. Other attractions that we broke or out of service included ET, terminator, Hollywood rock roller coaster, pesidion, the mummy. Of course no one in guest services did anything to compensate me for my mostly unusable 3 day express passes. Disney is an icon of customer service comparatively speaking and that's not saying a lot. I will never go again. I won't even begin to complain about the priceqof food or being charged for everything at the resort, like the lame fitness center. Additional housekeeping won't leave any additional shampoo after the first day. I stayed at the Lowes royal Pacific very dissappointing. I wish I had been warned about this place. Never again Disney will have my business from now on.