High expectations, did not deliver.
By A Yahoo! Contributor, 6/26/10
The brochures state that the boat rides are narrated. We got on at stop 13, the driver told us to get off at stop 12 and wait a 1/2 hour for a boat to arrive that was narrated. So, we got off and waited. The boat arrived 1/2 later and off we went, with little to no narration. Half way through the ride we had to stop for gas. At this point the narrator (an elderly gentleman) asked if anyone on the boat wanted to hear narration. Everyone said "yes". He proceeded to tell us about 3 homes followed by a lame joke. He soon discovered that one of his riders was from an area (Nebraska) that his cousin grew up in and proceeded to have an elongated conversation with this passenger while ignoring everyone else. No more narration. We got off at stop 3 and went shopping/site seeing. We returned at the posted time to learn that the posted times were not correct. We told the next driver that the posted times were wrong, his response was that the schedule posted was a misprint. I asked the driver to remedy the problem by at least removing the posted schedule so others won't be standing there like I did. He basically didn't care, he told me to call the business office to deal with it. Add to that the fact that he was more interested in getting back to drive a charter trip he was suppose to captain later that night. His boat was equipped with a microphone & speakers yet he refused to do any narration. So, my family and I spent $48 to boat up and down the canal to see homes and yachts (which was cool) but got no narration of what we were seeing. So, needless to say, I was disappointed. The real reason I wrote this review was due to this attitude of the driver who really didn't care about my families experience with the Ft. Lauderdale Water Taxi service. My advice is to avoid this company. If you can't find an alternative, then you should/must insist on narration before boarding the boat. Otherwise you will be disappointed.