In Mount Pleasant and surrounding neighborhoods, everyone knows Heller's Bakery is "the" place to buy fresh ... More
In Mount Pleasant and surrounding neighborhoods, everyone knows Heller's Bakery is "the" place to buy fresh doughnuts. But the cozy bakery also sells bread, pastries, cakes and hot coffee. The inside exudes warmth, with exposed brick and tables clustered near the front window. The sights and smells of the freshly baked delicious wonders is simply irresistible!
What has happened to Heller's Bakery?
10 years ago their classic buttercream cakes were the best t in town. Fresh, moist, delicious.
Now it might be the worst. I asked for one for my birthday and when we got it it was practically frozen and stale. I called explained clearly there was a mistake--we had wanted a freshly baked cake could they make another one?
The second cake was actually worse than the first one. It was so cold it was dripping water like a faucet? I picked it up dry and asked the woman again why do you refrigerate these cakes--it's absurd for a bakery to do that with fresh cakes. She said they have always done that. (Not true).
The moisture dripped through and the entire cake is a soggy wet mess.
All this for $25--and twice?
Next time I'll just go to Giant I guess.
They don t deserve one STAR! The most horrible experience ever!!! The worst customer service I have EVER experienced...and it s from the owners of the business! Ordered a specialty birthday cake and it was a disaster to say the least! The cake was poorly done and not boxed properly for it to be a $200 cake! They boxed a 2 tier cake in a stapled together sheet cake box. Which ended up being a mangled cake, not presentable for a party!! I m still trying to get a response from the owners, I have spoken to ALEX A COUPLE OF TIMES and he is the worst to talk to!!! I told him that their customer service was terrible and he responded by saying Yes IT IS very rudely. I had to hang up on this guy!!! He is showing no interest in making his customer happy! This is still not resolved and I m sure I have more phones calls to make before I get a resolution to this! NEVER GO THERE.... THEY DON T DESERVE YOUR BUSINESS!
The location is great and all, but Heller's Bakery cakes are not fresh and taste pretty bad! They switched management a few years ago and since then, the quality and none the less, service has become worse..
The owner, Alex couldn't be anymore RUDE and Disrespectful! He does not pride himself with providing good customer service even when the customers have reason to complain, he does nothing but argue..
If you want good quality cakes and pastries go somewhere else. You will probably pay the same but will get a better tasting Cake! I have been living in Mt. Pleasant for 20 Years now so I have seen the drastic changes with this place. DON'T GO!
I recently moved to Mt. Pleasant and quickly became acquainted with Heller's Bakery, a place which reminds me of my youth in the south Bronx where every morning the neighborhood congregated at our local bakery for baked goods and coffee before work, or in my case it was school. I can see why people in and around rave about Heller's as their goods are delicious and priced right. Mt. Pleasant is a working class neighborhood and Heller's accomodates to this fact with fast and friendly service.
I am a native Washingtonian. I grew up on Heller's Bakery. For my mother's 60th birthday, I surprised her with a party and a cake from Heller's. I placed my order a couple of weeks in advance. When I call the day before my mother big event, they could not find my order. I was promised a cake by the time I arrived the next day. At the party, the caterer sliced the cake and begun to serve the guests. The cake tasted like it was five days old! I was truly devastated and embarrassed. Speaking with the manager had no resolve. He was RUDE and IGNORANT! I demanded my money back and he informed me that I had to bring the cake back. No one eat the cake. It was the worst strawberry shortcake I have ever taste. The cake that was left on each plate, we thrown out with the trash that it was. I WILL NEVER GO BACK!!!!!
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