Heller's Bakery, Washington

The location is great and all, but Heller's Bakery cakes are not fresh and taste pretty bad! They switched management a few years ago and since then, the quality and none the less, service has become worse.. The owner, Alex couldn't be anymore RUDE and Disrespectful! He does not pride himself with providing good customer service even when the customers have reason to complain, he does nothing but argue.. If you want good quality cakes and pastries go somewhere else. You will probably pay the same but will get a better tasting Cake! I have been living in Mt. Pleasant for 20 Years now so I have seen the drastic changes with this place. DON'T GO!

I recently moved to Mt. Pleasant and quickly became acquainted with Heller's Bakery, a place which reminds me of my youth in the south Bronx where every morning the neighborhood congregated at our local bakery for baked goods and coffee before work, or in my case it was school. I can see why people in and around rave about Heller's as their goods are delicious and priced right. Mt. Pleasant is a working class neighborhood and Heller's accomodates to this fact with fast and friendly service.

I am a native Washingtonian. I grew up on Heller's Bakery. For my mother's 60th birthday, I surprised her with a party and a cake from Heller's. I placed my order a couple of weeks in advance. When I call the day before my mother big event, they could not find my order. I was promised a cake by the time I arrived the next day. At the party, the caterer sliced the cake and begun to serve the guests. The cake tasted like it was five days old! I was truly devastated and embarrassed. Speaking with the manager had no resolve. He was RUDE and IGNORANT! I demanded my money back and he informed me that I had to bring the cake back. No one eat the cake. It was the worst strawberry shortcake I have ever taste. The cake that was left on each plate, we thrown out with the trash that it was. I WILL NEVER GO BACK!!!!!