This Aspen mainstay is more of a general store than a one-dimensional pharmacy. Yes, it does have an on-duty pharmacist, but ... More
This Aspen mainstay is more of a general store than a one-dimensional pharmacy. Yes, it does have an on-duty pharmacist, but it also sells magazines, paperbacks, wrapping paper, art supplies, a huge selection of Hallmark cards, cosmetics, souvenirs, posters, sporting goods and even sporting licenses. This shop epitomizes the phrase of "one-stop shopping". It also carries wine, liquor, and a surprisingly large selection of beer, including imports and micro-brews. There is also soda and food.
On January 11, 2012 I stopped by Carl's after a day of intense skiing to get an eye cream for my swollen eyes. The most rude, inept salesperson - a very, very angry middle-aged, blonde salesclerk literally shoved an unopened jar of eye cream in my face and spoke insultingly. She offered no further help. Given both her rudeness and appearance, she wouldn't last a week in Norsdtrom, Lord & Taylor - or even a Walmart back in the Northeast. I travel with two separate ski clubs - Princeton and West Long Branch (New Jersey) . Trust me, unless we are desparate, no female skier will shop at Carl's. Sorry, Carl, unless she's a relative, you don't need her.
They are extremely rude and made me feel like they were doing me a favor by accepting my business. I have lived in the valley and used this pharmacy for over a decade and the staff has become increasingly unpleasant and unhelpful. If you have the chance to go to any other pharmacies I strongly suggest you use them!
I attended this pharmacy with a case of suspected chillblains, something I suffered from once several years ago and recognised, hoping to get some advice and over-the-counter treatment. The first girl I spoke to at the pharmacy counter had never heard of chillblains (which is surprising in such a cold environment as Colorado) and asked me to spell it so she could look it up on the internet! When she asked the pharmacist he was extremely unhelpful. He couldn't say what it was, when I asked if he thought it would go away he actually shrugged and said "good luck". He made no helpful suggestions, such as go to a doctor to be sure. When I got to the front of the store one staff member was sitting on the counter talking to another staff member and I had to interrupt them to ask where to find something unrelated. It seems because they are the only pharmacy in town they have become complacent. I think there is a market for another pharmacy with pleasant staff to open in Aspen!!!!
How training for folks who meet the public has been lost at Carl's
By A Yahoo Contributor, 7/6/08
Theh week of July 4th, my husband and family stayed at a friend's house in Leadville. As a part of our adventure, we went through the pass and to Aspen. The night before, I realized that I had failed to bring enough of a prescription that I take with my blood pressure medication. I remembered that I could stop at a Pharmacy in Aspen and let them talk to CVS in Richmond, Texas (outside of Houston). I pulled up the number and went into the pharmacy. I got in a very long line and chatted with some folks...until I was reminded in a harsh tone to "NOT CROSS THE RED LINE!!!" The folks I was chatting with looked surprised too...especially since the aisles were so very narrow and a lady insisted on "stocking" the shelves as the line grew. There was a young high school boy who tried, but obviously wasn't ready for full ownership...
I finally "got passed the redline"...and a very curt and passive lady listened to my story and shoved a paper in my face explaining that it would take 24 hours to complete the contact...I said, but I'm from Texas, and we're not staying here..."Well," she said, "maybe we can get it done in the next three to four hours..." I said we would just stay in town and I'd check back...
Later, as I returned to the pharmacy to check, I ran into the lady outside and asked if she had any luck...again curtley, she acted bothered and told e to check inside...
When I got back inside, I got back in the line and waited my turn...when I got to the front, the young high school boy said, "You have no refills!" I remembered then that I had just had the pills filled and said, I'll just call the doctor's office and then you can talk to them. I got out of the line and called the doctor's office...they were very nice and said, "Let me talk to the pharmacist and the doctor will okay it...I took my phone and started to hand it to a rude/unprofessional/mean spirited person named Nichole...she began yelling at me loudly enough that people stopped to listen..."GET AWAY FROM THE COUNTER...GET YOUR CELL PHONE AWAY FROM THE COUNTER...CAN'T YOU READ!!!?"
I called to see if they had a product in, because I did not want to make a 30 minute trip unnecessarily. The woman who answered the phone said, "I don't know if we have that product. You'll have to come in and look. We have line a mile long. Sorry, bye." Then she just hung up on me. So much for customer service. I'll be taking my business elsewhere.
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