Great for a visit, not very accommodating as an event venue
By A Yahoo! Contributor, 6/30/08
I helped my cousin plan her Italian-themed wedding at this venue a few months ago. The scenario was pleasant enough....it is an old winery that is nestled in the picturesque hills of north San Diego. However, it was not easy to deal with the staff, who needed a course in customer service. There was absolutely no "service with a smile." Everything from organizing the reception to the actual wedding seemed more difficult than it should have been.
The day of the wedding, the staff was there with a decible meter to make sure the band didn't play too loud (though it was an ethnic band and quite low keyed) but they still managed to yell at the band leader in a very unprofessional way at some point of the afternoon party when one of the vocalists hit too high of an operatic note.
The band also reported that they treated them as second-class citizens, though they were family members and were invited to be part of the party and given access to food and drink (which my cousin paid for, so they were not really authorized to make this call). To make matters worse, at the last minute they decided the band could not use the larger, existing stage (a kind of a terrace of sorts) and the 6-piece band had to make due with a 6 X 6 ft platform. Half the band performed on the grass!
We give Bernardo Winery two stars for the interesting venue, but they really have to be more customer friendly to succeed in this business. Use caution if you select this venue for your special event.