Crushed my 12 year old daughter!!!!
ZERO stars if possible. Made a reservation online as requested after we called and spoke to staff who said the requested time was no problem. Received a call the next day asking if we could move our time. I told them we could not due to other planned activities (leaving back to Dallas). I asked if that would be a problem and was told not at all. Received another call later that afternoon saying our time slot was completely cancelled, completely crushing my 12 year old daughters plans. She had been really wanting to do this! Guy on phone said he was sorry but only doing what the captain told him to do.
Beware, your reservation means nothing. I wish I had more flexibility, but we did not, however we were told our time slot would not be an issue.