Queen Mary (The), Long Beach

For the pass year we have gone to have a few drinks at the observation bar and to our surprise they don't have happy hour on Sunday's, my husband and i brought about 15 couples to celebrate our friends wedding anniversary and we just had to walk away, my husband and i invited our friend because we love happy hour on Sunday and is the only good day for us all to get together and enjoy our self we came home and had a few drinks and had a pizza and we called it a night my husband and i were planning to treat our friend and spend at least 300 dollars or more on drinks and food sorry we won't be back

The service was great. The ship, well it speaks for itself. Yes, it is still a bit run down and that part is sad but they did just fo a bunch of renovations and it definitely worth staying there. The history of the ship is worth the visit. Chelsea's Chowder House had great food. We stayed on a very busy Long Beach weekend(The Grand Prix) and I did not pay a huge amount(a lot of hotels raise their rates that weekend) and they even got us into an outside room for the 2nd night. Virginia and Alison at the front desk were exceptional.

I booked three nights aboard at the end of a long business trip. What a treat. My deluxe king room was large, well-kept, very clean, and beautifully 1930s in feel. The walls were maple, the counters dark granite, the updating subtle. I treated myself to the reasonably-priced spa, ate some very good food with excellent service, and walks the decks in the sunshine. Perfect. I got a good price on the room, less expensive than many other hotels and with so much more character - what a value for someone like me who likes vintage places that are restored with care.

I have been to the Queen Mary many times and enjoyed it. Unfortunately this last time was an unmitigated disaster. I have since written two emails and not gotten so much as a 'sorry'. I won't be giving another penny to anyone who cares this little about customer service. It's unfortunate that such a beautiful ship has fallen into the hands of people who couldn't care less about their guests.

No escalators ( none,zip, nada ) all of them broken, no signs about how to get around;just try to get out of the engine room, run down, vendors closed. Sink her, it would be kinder. Very sad,very bad.

I have stayed at total of 8 times on the ship over the past 4 yrs when i travel to the US. She is one of the last grand ships of her time. Everything is period, the rooms and furnishings with terrific food. The only thing that was lacking was the ship is in need of some love, a new coat of paint and some rust removal. Staff were great and helpbul. Very happy to see she is getting a 10mil makeover with the new owners, restoring her to full glory once more. Seeing the ship is a must and the chance to experience the 1930's is priceless.

I was here in 1966 for dinner and it was the swankiest place to take company...however, I can understand that if the ship isn't periodically refurbished it can be a turn-off....The key is to insist that they do work before you return...write the owners.

Went for a party that was hosted in the ballroom...What a disaster from terrible service, and when we asked to speak to a manager, we were told that there are none around. Food that were below the worst we have ever had, tasted as if the food was all frozen and heat to prepare.. Rooms were dirty, the drapes torn and worn out, carpeting dirty and worn out to the point of tripping over.. Save your money, a VFW Hall is better then this place!

I had jet lag when I stayed on the ship so I might have been a bit grumpy when I stayed. I thought some of the furnishings and my room was in need of an upgrade/refurbishment. The room was small and very dark with lots of wood on the walls etc. The restaurants were nothing special and the food was very average although the service was good. I enjoyed looking around the ship, but would not stay again.

Haunted by the ghastly prices...the chilling service. The truly creepy old fashioned room was like a haunted house: old, dark,ugly and not in good shape. Spent a very uncomfortable night - history aside, I like a room where I can turn around if I want to. Parking fees were vampiric. We ran, screaming.....