Queen Mary (The), Long Beach

I was referred to this hotel by our cruise consultant travel agent. I was told it would be $65.00 per night. I made the reservation about two weeks before the date I was to stay, and they had raised the price to $188.00. When we checked in, they claimed they only had a Queen bed left. I did not believe this info. Then I ate in their chowder house. I became violently ill three hours later with intense pain and vomiting ( for hours and hours) and almost went to the E.R. The next day I discreetly asked to speak to the restaurant manager, and she acted like did not believe me. She promised me a credit for the charge for the dinner which totaled only $53. When I got home from my cruise, there was no credit on our bank account. My. Husband called Queen Mary, and they would only give a $29.00 credit off our room. I should have disputed the entire room and restaurant charge, but I was trying to be discreet and nice. They went back on their word. I didn't understand why these people didn't take the hint and credit the meal back as it is all that I was asking for. I wanted them to know to cook their crab cakes more so nobody else would get sick, but they lied about giving me the credit, and Now I am letting people know that their food gave me botulism. What a fun trip. For $275.00, I could hear everything through the walls, and I got botulism and got a creepy old funky room that you could hear everything through the walls with a Queen bed instead of the King I asked for and a television in the place that you couldn't watch it without getting a stiff neck.

Just returned from a delightful tea aboard the Queen. Service was superb, however, will not return. Tea was $32, Di exhibit $34, parking $15. No wonder hardly anyone was there. Locals stopped going along time ago. What a pity! No wonder they operate in the RED.

My wife and I visited the Queen Mary today and were disappointed. The Queen herself would be embarrassed if she were to go there. It's not well maintained. The elevators are slow, the escalators don't work, and there are few signs showing you how to get around. We bought the Royal Passport Package, which included the Princess Diana Exhibition and the Self-Guided Audio Tour. The Diana exhibit was interesting but the rooms were too cold and we left early. The Audio tour was confusing and a waste of time. We also had lunch, which was over priced, and didn't get our parking validated and had to pay $15 on the way out. Until the Queen Mary folks get their act together, we don't recommend going there.

For the pass year we have gone to have a few drinks at the observation bar and to our surprise they don't have happy hour on Sunday's, my husband and i brought about 15 couples to celebrate our friends wedding anniversary and we just had to walk away, my husband and i invited our friend because we love happy hour on Sunday and is the only good day for us all to get together and enjoy our self we came home and had a few drinks and had a pizza and we called it a night my husband and i were planning to treat our friend and spend at least 300 dollars or more on drinks and food sorry we won't be back

The service was great. The ship, well it speaks for itself. Yes, it is still a bit run down and that part is sad but they did just fo a bunch of renovations and it definitely worth staying there. The history of the ship is worth the visit. Chelsea's Chowder House had great food. We stayed on a very busy Long Beach weekend(The Grand Prix) and I did not pay a huge amount(a lot of hotels raise their rates that weekend) and they even got us into an outside room for the 2nd night. Virginia and Alison at the front desk were exceptional.

I booked three nights aboard at the end of a long business trip. What a treat. My deluxe king room was large, well-kept, very clean, and beautifully 1930s in feel. The walls were maple, the counters dark granite, the updating subtle. I treated myself to the reasonably-priced spa, ate some very good food with excellent service, and walks the decks in the sunshine. Perfect. I got a good price on the room, less expensive than many other hotels and with so much more character - what a value for someone like me who likes vintage places that are restored with care.

I have been to the Queen Mary many times and enjoyed it. Unfortunately this last time was an unmitigated disaster. I have since written two emails and not gotten so much as a 'sorry'. I won't be giving another penny to anyone who cares this little about customer service. It's unfortunate that such a beautiful ship has fallen into the hands of people who couldn't care less about their guests.

No escalators ( none,zip, nada ) all of them broken, no signs about how to get around;just try to get out of the engine room, run down, vendors closed. Sink her, it would be kinder. Very sad,very bad.

I have stayed at total of 8 times on the ship over the past 4 yrs when i travel to the US. She is one of the last grand ships of her time. Everything is period, the rooms and furnishings with terrific food. The only thing that was lacking was the ship is in need of some love, a new coat of paint and some rust removal. Staff were great and helpbul. Very happy to see she is getting a 10mil makeover with the new owners, restoring her to full glory once more. Seeing the ship is a must and the chance to experience the 1930's is priceless.

I was here in 1966 for dinner and it was the swankiest place to take company...however, I can understand that if the ship isn't periodically refurbished it can be a turn-off....The key is to insist that they do work before you return...write the owners.