This tour company offers narrated trips and tours on comfortable coaches. It will pick up passengers at most of the major ... More
This tour company offers narrated trips and tours on comfortable coaches. It will pick up passengers at most of the major L.A. hotels, or you can meet the tour bus at Starline headquarters, located at Mann's Chinese Theater. Tours include the two-hour Stars' Homes Tour, and the all-day Grand Tour of L.A, which stops at all the major sites of the city. Tour lengths range from two hours to all day.
Made reservations for both myself and my wife. When we got to the ticket booth we were given our passes only to find out they had us on the wrong tour. When we went back to the booth to have this corrected we were stopped by a Star Line Tour representative whom tried to tell us that we only purchased a Hollywood tour with a very rude attitude. This is when I completely ignored him and went directly to the booth with all receipts and emails. The women their first replied "NO! You only purchased a Hollywood Tour" When I showed her the receipts and emails she completely changed her attitude and made the corrections but proceeded to tell me that I was supposed to call to confirm, I told her I did and gave her the name of the guy I spoke with (he was right next to her)... She then reprinted my correct passes and apologized and said she was going to try and squeeze us in on the next bus out. When we get to the bus theirs only 8 people on board….
This was the worst service ever and the rudest people.
If you do decide to make a reservation for this tour make sure to print out all your information and take it with you!
1) The driver was going at a speed of 40 mph in 75 mph zone. We reached sea world san diego at 1 p.m. when we were told we would be there at 10 a.m. They really suck... Don't waste your time by taking this tour.
2) At night, we decided not to ride back with them since it took 4.5 hours to go from LA to San Diego so they didn't even care to call. They show no courtsey of any kind toward their customers. Their philosophy is vendor is always right....
3) they charged twice for my one tour with them and even if its their mistake, they refuse to give refund... They really suck...
1. On 28th November, I made a Disney tour reservation on phone, gave names and age and credit card details. I was quoted $423 for 2 adults and 3 kids. Was picked up from Sportsmans lodge, and on reaching their office, quoted $101 more. Why? The person who made the reservation did not calculate for a 3rd child. I paid up inspite of their pricing error since I thought that it was a genuine mistake. How wrong was I !
2. On 29th my Hotel staff got a reservation for me on the Starline paperwork and quoted $261 for package 2A. On reaching their office, they said that there was a pricing error (2nd time in 2 days!) and now it was $381. I had enough and asked to be dropped back at my hotel. Guess what? The moment we were not their customers they did not care and said that they did not have transportation back to take us. Not to mention I saw half a dozen vehicles lying waiting in parking. The supervisor Lisa was quite rude and clearly explained that they were only interested in "paying" customers and did not care for a family with 3 kids hanging outside their office on a windy cold day.
Moral: I believe they use touts to entice people with low fares and take them to their office for robbing them off more money. On top of it, when we walked out of kodak theatre, one of their touts taunted us that we only wanted "Cheap things". I told him yes, that was still better than "Starline's" way of robbing people.
People, if you travel with them, expect to be "robbed" even for their mistakes, cuz for the first time in my life, the vendor (not customer) is always right...
What I loved most about my visit to Hollywood / Los Angelos was the tour guide. His name is Mark Morrow. He showeed this Ga.boy and his wife, Jeanette, a good time we will long not forget.
Thank you Mark... Thank you StarLine
I recently took two tours sponsored by Starline Tour company and, unfortunately, was very disappointed with the services and the misrepresentations of the tours.
I traveled from the East Coast, and thought I had done my homework prior to making the trip. The first tour was scheduled for San Diego (9/22). On the morning of the tour, the local contractor's pick-up time, and Starline Tours time advertised, and listed on my confirmation were different. The local contractor REFUSED to come back to the advertised hotel to pick us up even with a reservations, and the miscommunication being between the contractor and Starline Tours, and not us. In addition, the local contractor was very rude, and was determined not to accommodate us even knowing the inconvenience. (I called the day prior to reconfirm, and at no time did they indicate a change in the pick-up time.) We were unable to schedule another San Diego tour because of our brief, weekly visit, which included other things to do in and around the San Diego area.
When we took the Los Angeles Tour, we anticipated a air conditioned mini-van vehicle, which turned out to be a van which had been cut-off. There was absolutely no air conditioning, and it was excessively HOT! We were thoroughly disappointed, and would not recommend the service for that reason. It was very misleading not to mention the tours of the stars homes - - we were unable to see most of them.
I usually do not rate a service, but this one was too disappointing to not address.
I booked on line for tour 2B and they it was cancel twice. The first time was within 24 hours, so I still could manage to change my plans and re schedule the tour. The second time they canceled 15 minutes before I was out of the door 7:15 am. They don't even say sorry! I would never try to use this tour again and I would not recomend it unless you are in town for a long time.
Our tour guide, Tom, was extremely informative and offered a lot of supplementary material, definite evidence of his hard work and research in doing his "homework." Tom is to be complimented for his expertise and determined effort to make the tour enjoyable for all!
I live in LA and when my family came to visit they wanted to do the most touristy thing possible. The Starline Movie Star tour was the first thing that came to mind so...off we went.
You basically park at Hollywood & Highland and when you walk up to the Walk of Fame inevitably someone from the tour will greet you. You schedule your trip and meet at the loading zone at the designated time. Don't be late, they are very prompt!
We actually did take the most expensive tour (the Movie Star Home Tour, as mentioned) which was $34 and nearly 3 hours long. Bring sunscreen, it's in an open top van! (Though, Stan, our driver, offered some before we took off, too).
Basically, you get to sit around and have someone drive you through Hollywood, the Sunset strip, Beverly Hills, Rodeo, Bel Air, and end with a scenic overlook at the HOLLYWOOD sign. Along the way you get facts about Hollywood, you see movie star homes/movie sets, and generally have a hokey fun time.
It was nothing I'd ever do for myself, but it was perfect for my Mom and Sister who are into Movies and TV. They have lots of older and younger stars' homes on the tour (I liked the estate of Alfred Hitchcock, my sister liked the Jonas Bros. house, and my mom liked Nicolas Cage's mansion) and everyone generally had a nice relaxing time in the sun.
Definitely worth doing if you are into Movie Star stalking and have 2.5-3 hours to kill.
over-priced and under-whelming. starline is extremely disorganized and after picking us up at our hotel took us to the office where we waited in a line to pay, then a line outside the office, then a third line around the corner and down a flight of stairs. we were supposed to get picked up at 11:40 but the bus didn't arrive at our hotel till 11:55. then we waited till 12:55 before we got put on a bus. the long tours are regular buses so pictures are compromised. the stars homes tour is uncovered and looked better. also shorter--our bus went till after 7pm and of the 7 hours, it was about 2 hours of interest. mostly boring. stick to the short tour or, even better, do it yourself.
I was in LA at a conference this week and had an extra half day before returning home and looked for a tour at the last minute.
I signed up for the Starline 2-hour tour of Star Homes with hotel pick up/drop off. It was TERRIBLE!
There are two parts to the experience--the pick up/drop off and the actual tour. The pick up was only 5 minutes late after the 8:05-8:15 window I was given with another stop enroute, arriving at the office at 9:00am. We stood in line as they exchanged vouchers for tickets, people paid for tours etc. and were told we would be on our way at 9:15am. At 9:15am we were told everyone would leave at 9:30am as the shuttle to Universal pulled out of the lot. By 9:30am most people were on some shuttle or bus and ours left the lot at 9:45am. The return was just as chaotic. We were told to check at the office for our hotel shuttle to ensure we did not miss it. We were told we would leave the parking lot at 12:00 noon to return to our hotels. By 12:15pm everyone was put on a shuttle and 1.25 hours later I was back at hotel. The city bus would have gotten me there in less time.
As for the tour itself, we took 15 minutes to circle the block and look at those buildings, then left the block at 10:00am. The actual sights were fine--restaurant used in American Graffiti, houses used in films, houses where various stars lived or still lived. The tour guide/driver used a hand held microphone, so he only had one hand on the wheel at any time. He talked incessantly, listing names of stars we might see (except for those who were dead), those he had seen or heard of, etc. No relationship to what we were seeing at all and actually rather irritating.
This tour was a real waste of $40 (including pickup booked online). I felt sorry for the family of 4 from the UK who were equally disappointed but had paid 4 times what I had. Their teenagers had no idea who the people he listed were and fell asleep on the bus on the way back to the hotel (smart).
Years ago, one of the summer rituals for L.A. children was a new pair of huaraches from Olvera Street and
maybe some Mexican jumping beans. Nowadays those rituals are a year round treat on this cobblestone street, which is ...
This place is heaven for train loving tots. An interactive museum in the old fashioned sense of the word, youngsters
can climb in, around or on all the attractions, and many of them will want to do so for ...
With a daily circulation of more than one million readers, the Los Angeles Times is by far the most popular
newspaper in the Southland. Situated on the outskirts of downtown, the publication's headquarters is a massive building that was ...