Definitely not worth the hassle and mistreatment!
By A Yahoo! Contributor, 11/6/07
My grandparents purchased, with cash, a gift certificate for the Canyons and Cowboys Jeep Tour. I called and made reservations a month early, and arranged an entire trip to Sedona around this jeep tour. We arrived 15 minutes prior to the departure of our tour, as specified when the reservations were made, only to find they had no record of the reservation. We were then told that because we had a gift certificate, we would have to wait several hours to go with a group who was "cash paying". Kris, the woman at check-in, was unwilling to listen to the situation at hand and instead proceeded to tell us that we were not as valuable of a customer because we had a gift certificate. Mind you the gift certificate was purchased with cash, and not received in a give-a-way. After much time, frustration, and tears, they got us out on the tour. It wasn't spectacular, but our guide Taz was very knowledgeable and friendly. Mistakes and lost reservations happen, but the way the situation was handled by their employees was an extreme disappointment. Definitely not worth the hassle and mistreatment.