As one of the best golf venues in the Valley, 500 Club Golf Course should be high on your list to check out. Located just ... More
500 Club Golf Course
As one of the best golf venues in the Valley, 500 Club Golf Course should be high on your list to check out. Located just three miles west of Interstate-17 on Pinnacle Peak Road, this desert course in North Phoenix features views of the Thunderbird mountains, and desert terrain for play. Built in 1990, and designed by Brian Whitcomb, this par 72, 6,543-yard facility offers a driving range, putting green and a chipping area. The greens are Bermuda grass, and the course offers some water play. Food services are available in the restaurant, or by cart; however, no alcohol is served in the bar. There is a dress code in place at this course, so please dress appropriately and call for additional information.
I am a fan of the 500 club and often visit this course as a break in scenery from my home MVCC course. Today, however, was by far the most unpleasant experience I have had at the 500 club. I do not often play late twilight hours, but today, I was invited by three colleagues to play your course, so I obliged. We arrived and checked in at 6 pm. We purchased our round, ($28) and proceeded to play, or try to play nine holes. For the most part, the round was enjoyable, despite not having any beverage or drink service in triple-digit temperatures, but that was not a concern for us. What concerned me and why I am writing today is because of the rude manner in which we were treated trying to rush our round with approximately 1.5 hours of sunlight remaining. They wanted to close up shop early and did not inform us of that fact. After a certain time, only teenagers run the golf course and do not understand long-term market share or basic customer service principles, which pay their hourly wage.
Nevertheless, we were rudely escorted off to the club house and not even allowed to drop our bags off at the bag drop area.
I've heard of some pretty bad golf experiences with post-round play, but this one takes the cake. Absolutely unacceptable to be mistreated in this manner. We would not have mind if we were politely asked to finished or if we would rush our play to finish by 7:30 p.m., but instead, we were forced and guided back to the club house like a bunch of kids (all four of us are successful executives working with fortune 500 companies in Arizona). More so, this would have been acceptable had we known to return the carts by 7:30 p.m. Why would the pro shop employees sell us a round at 6 p.m. without informing us that the carts had to be returned at 7:30 p.m.? To communicate the time expectation with two holes remaining in the round is absurd. That important factorial is beyond me, but not the root cause of our complaint with this customer service -- it was the manner in which we were treated after receiving this new information and forced off of the course.
Sadly, I have been playing here for quite some time, but after my experience this afternoon, I will find it hard to return when there are much better courses in Arizona who will not only provide exceptional greens, but an exceptional experience in-and-out of the pro shop.
Very nice desert course. Liked the fact that there were no houses around the course. Interesting terrain on the back nine in particular. Good service, gps on the carts, able to tee off earlier than our reserved tee time. They are having some issues with their greens (poa?) which made them putt not so true, but would still play there again.
Great course value priced. My wife and I played this course a couple of times. We both love it. We come out to AZ a couple of times a year (from the Northeast) and look forward to playing this course. Have played alot of courses in AZ but this is one of our favorites
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