Heritage Hats, Phoenix

Recently, I was fortunate enough to stumble into Heritage Hats in Phoenix, Arizona. I went in with only a vague idea of what I wanted. Upon entering the store my vague idea became generalized befuddlement. The selection was huge. The number of different types of hats and then the styles within each type followed by the sizes in each style made NOT finding a hat pretty much impossible. Still, with so many types, materials, styles and sizes to choose from, I resigned myself to spending quite a bit of time looking and then deciding. The owner, Rich Glisson, greeted me and listened carefully to my fuzzy idea of what I was thinking of in a hat. I don’t know about you, but listening has become a lost art, but one that produces results for the speaker and the listener and Rich is good at it. I'm guessing he might have done this once or twice before in his 28 years in the hat business. After a few moments of thought he said, “Let me show you a few you might like and that I think would look good on you.” You would expect the proprietor of a store to carry a complete inventory in his head and the owner of Heritage Hats does. But to find the perfect item among several hundred similar items is truly finding the proverbial needle in a haystack. The first hat he picked was, for me, “the one,” however my guide insisted I try on a few others. Each would have worked admirably, but Rich’s first choice for me was the best choice in my book. Having come to a decision on which hat, it was time to concentrate on size. I don’t live in the States, so Rich knew this hat had to fit correctly. With sizing out of the way, he whisked my hat away, worked a bit of magic on it, explained care and maintenance to me and I was on my way in short order. Arrange the checklist to suit your own needs, but for type, material, style, size and price, I doubt you could find a better place to select the perfect hat for you. Step inside the shop and you’ll know this is your go-to place for hats. If you live in the Phoenix/Scottsdale area or even if you are just passing through, put Heritage Hats high on your things-to-do list. You will be glad you did.

Wow! What a great shop! I've searched all over Phoenix & Arizona for a particular cowboy hat. None of the "big" stores, Boot Barn, Sheplers, etc. had it. But Heritage Hats did! Plus thousands of others. Plus Rich is awesome to work with, very friendly & helpful! I wish I had gone here first. I'll definitely be back to buy my next hat.

This is a true find! I brought in a hat which belonged to my great-grandfather, which needed to be cleaned and re-shaped. I spoke with the owner, Rich, who was extremely knowledgeable about the brand and style. he finished the job is a few hours and the hat looks fantastic! I would recommend this shop for all hat needs.

I wanted to find a shop that could form a hat for me. after searching the internet I came upon HERITAGE HATS. After reviewing their internet presentation, I knew right away this was the place. I drove from Prescott Valley, AZ. the next day and after within ten minutes upon arrival the hat work was done to my satisfaction......Don't waste your time looking for a shop that can handle all your hat needs.......Before I left, I had purchased two new hats at a reasonable price. A+ Thanks Rich Phil Robinson Prescott Valley, AZ

Outstanding shop, excellent selection and competitive prices....Rich, the owner, is over the top helpful! I will be a customer for life....

I have ben a customer of Heritage Hats for several years, everytime we have been in we are overwhelmed with the selection. I resently viewed a segment on Arizona Highways. They covered the history of Rich and the beginings of Heritage Hats .The word needs to get out that he not only services and sells western hats but all the popular styles. He carries the largest selection of Fedoras in the valley. Lets support our local merchants

I found the selection of all types of hats comprehensive! The salesman was knowledgeable, helpful, and professional. He helped me find my first Stetson Cowboy hat in my big size. In addition he got me a summer Stetson to greet my new grandson for the first time! Thank you Heritage Hats...Ed C, Long Island, NY This store went the extra mile to get my LARGE SIZE hats

I have been buying my lids from Rich at Heritage Hats since 2005. I have a vast collection of Fedoras, Panamas, Straws and even a western lid. Rich as a enormous selection of lids to choose from. He is knowledgeable and always helpfull and courteous. He also has two little friends, Bailey and Knickers (mini-schanauzers) who are a hoot. I get great compliments about my lids and always refer people to Heritage Hats. Hats off to ya Rich.

My husband and myself have been purchasing our hats from Heritage Hats for over 20 years and we not only purchase our hats there but we have our hats cleaned and blocked at Heritage Hats every couple of years. We had some friends who had some older hats they were going to throw away and we suggested that they take their hats to Rich and have them cleaned and blocked. They were so happy with the results that not only do they take their hats in for routine cleaning and blocking,they also recommend Heritage Hats to their friends for both new hats and maintenance of their current hats. Thanks Rich for making people who love hats have a place to purchase them and also maintain them and be educated on hats!!!

I have shopped here for bout 4 years now and the selection and service is always top notch and reminds me of a time when customers were treated like family. I have worked at one of the local western stores and still shopped at Heritage. I wouldn't think to much bout the negative review(s) as the competition is brutal and some people will do almost anything to discredit this store and or its owner. He is a nice fella and you will not be disappointed when ya shop here.