Savage's Bakery

I agree that the cookies are dry, but the cakes are beautiful and delicious! I have been ordering from Savages for 15 years, and I have never had a bad experience. I will always be a loyal customer! I am sad to read the negative reviews.

Called at noon, ordered up a B'Day cake to pick up at 5:00 p.m. No problem. This is what I always like to hear! Good to know someone still knows about customer service.

I visited Savage's Bakery today everything I purchased was bad the cinnimon rolls were dry and I think a couple days old, the petit fours dry and stale, suger cookies terrible I will never go back.

There were no croissants. Powedered sugar sprinkled all over the entire assembly of pastries. The portions are small and overpriced. The deli offerings were mediocre at best--fat-loaded chicken salad with half boiled egg and a piece of lettuce on the side. No fresh baked bread. Only sugar-ladden cakes and pastries. Not impressed.

This is the place to go if you need to gain weight! The cookies are unbelievable and you can't eat just one! The sweet rolls make breakfast the best meal of the day. Try the dinner rolls --tried to tell my company I had baked them but they wouldn't believe me. So GOOD!

I purchased 3 dozen cheese straws. When I got them home and we tasted them they were horrible. I called them the next morning and the manager asked me to bring them back. I took them back on my lunch hour. One of the employees in the front took them to the manager in the back, when he returned, he said the manager tasted them and said this is how our cheese straws taste. I told him I would like a refund, he said he would replace the cheese straw the the manager ate, but he couldn't refund my money. I left, but called the manager (Teresa) back to tell her what poor customer service that I thought that they had just displayed. She didn't seem to care. I may be just one customer, but they just lost one customer. If the owner is reading these reviews, he needs to do something about the empolyees.

I recently bought some cupcakes and the meltaways. Everything was excellent and I noticed the customer service seems to be getting better. There are several new faces behind the counter that are more friendly than the previous staff. I always ask for one of the managers, I think her name is Heather. She is super helpful.

I was placing my order to purchase sugar cookies.I over heard an employee tell another customer that the Raisin & chocolate chip cookies had been over cooked.But they were still in the case to sell to the public. I asked him had the sugar cookies been over cooked and he said "no they are great!" I made my purchase and once I made it to work, I tasted the cookies; they were hard and Tasteless! I did not go back because I should have done a taste test before leaving the store. I must admit that Savage's have not had the quality of service or food in a few years. If manangement has changed, you shoud let the public know. If you keep selling pastries like this, I'm sure your doors will not stay open much longer.

The up-front manager "Heather" was ok but the back manager was very rude and a B.... and that should be here given name. The two cakes purchased were suppose to be caramel cakes but were not. They were butterscotch and everybody that tasted them said it was not caramel. We returned both cakes for an in store credit which the manager wrote on both reciepts so we could come in next time to get another cake on the next occasion. We came back three weeks later on December 28,2007 to get another cake or cakes with the receipts and the manager argued that this was not the previous managers writing on the reciept and they did not make butterscotch cakes. I have purchased several cakes but those were the last ever from savages. I hope they go out business soon.....

I use to buy all of my cakes from Savages. I got a birthday cake for my mother and it was so dry. I asked them about it and they said that they were sent the wrong kind of flour and shortening. So I ordered another cake several months later and it too was dry. I still keep going back though just because of their icing. No other bakery can come close!!