Very disappointed, but great customer service...
My 2 teenage daughters, my husband and myself did the swimming with the whalesharks tour on Feb.16/12 and were VERY disappointed! They did not use a plane to find the whalesharks. Instead, they had us help them by searching the water for their "shadows" under the surface. We approached a couple of groups of boats, assuming they were there, but by then the whalesharks were scared off. We jumped in the water (which was quite rough and VERY chilly) three seperate times when our tour guide spotted one, but we never got near it or even saw it! We got back on the boat each time, trying to spot one again. We finally spotted one from the boat, but all we really saw was a shadow - none of their spots or anything clear. That was it. It was a windy, cloudy day and we were freezing the whole way back (clearly not the tours fault, but it added to our disappointment). The tour cost us $700.00US and took up 10 1/2 hours of our vacation. We are normally not complainers and have travelled a lot and have done many tours including swimming with dolphins, sting rays, and nursesharks and we have NEVER spent more money or have been so upset. Our girls said they would have rather stayed at the resort that day and saved us $700.00! We realize mother nature plays a part in this and the weather wasn't ideal (windy & cold) which made the water rough and hard to see. Also, maybe the other groups of tours made the whaleshark scared so it stayed away...I just wish that all the info on the tour was clear that you may not get close to them or even really see them. I don't think we would have risked the money or the time. After a couple of days of complaining to our tour representitive at the hotel we were reimbursed $200.00 . After we returned home and posted this review, we were contacted by Cabo Expeditions by email and they were willing to do anything to make it right. They went above and beyond what we expected. Special thanks to Oscar for being so great! If we return to Cabo, we will definately give them another chance. :)