Terrible Experience
We were staying at the Playa Grande and they recommended this restaurant (they own it, but we were assured that it was still very good). The place was pretty busy, with lots of families, so we thought it looked okay. There were no immediate tables, so were were sat in a makeshift bar area. We couldn't get the waiter's attention (even though there were only 4 tables) for about 15 minutes. When the drinks came, our dining table opened up. After that, everything went downhill.
To many problems to mention, but I will hit the key negatives.
1. Who is waiting on us? We had numerous waiters standing around, but no one seemed to be ours. We had to repeatedly give our drink orders over and over again and we still never received everything.
2. Where is our food? It took (no kidding) two hours to receive our main course. We watched as several other tables were served out of order. We were pretty sure they forgot to put in our order. The place was busy, but not that busy.
3. This is it? After waiting so long, you would think the food would be wonderful. It's not. The appetizers were pretty good (salads mostly), but the spinach pasta and lasagna weren't even as good as Costco's.
4. Where is the apology? They knew it had gone very badly. They didn't even bother to ask how everything was. We attempted to negotiate the bill (didn't they owe us something?) and we stood around 15 more minutes as they tried to find a manager. Finally we just left.