Don't Bother!
By A Yahoo! Contributor, 2/25/07
In times where restaurants are a dime a dozen, service is almost as important as food. The servers here act as if you are lucky to be in the restaurant and are rude, inefficient and literally ignore you! They show favouritism to some diners over others. The food is okay, but there are better Indian restauants in Toronto. (Siddharta is amongst the best, but skip the buffet and order a la carte . . . awesome and the staff are friendly to boot!)
We have been to Indian Rice Factory three times, thinking each time that the staff were just having an off night. Last night, we walked out before we were even seated because the staff made us feel like they were doing us a favour by allowing us to wait for a table (we had a reservation). There were tables set up and ready, but they wouldn't seat us because they were reserved (HELLO, we had a reservation, TOO!). Think outside the box guys! Seat who is there, not who might show up!
We won't be back!