Expedition Shoppe, Ottawa

This concerns the York Street Location - but I assume the return policy is similar on Richmond Road. I tried a pair of winter boots looking for superior pronation control (I have abysmally flat feet). I brought a pair home to check with my pedorthist. I wrote a little "stickie" to myself saying that I had 2 weeks to return (not used, treated etc.). The boots didn't pass the test. I returned them in twelve days (would have done so earlier, but I live an hour from Ottawa and couldn't drive for several days due to a severe lumbar sprain). Turns out the policy is 10 days. When I explained my situation, the sales associate called the manager. He refused the return with a refund. It was not 10 days. So now I"m stuck with a credit for close to $400. I was (and continue to be pretty upset. I asked if there was a limit on the credit, and the salesperson said no. When I checked the receipt later (very little trust left) it is one year. This must be illegal - gift certificates are now legislated for an indefinite time. Here is a company that follows their "letter of their law" - I can only conclude that they have little concern for their customers and are greedy. It will be hard for me to use up this credit. I will only go back to this store if there is something I can't get anywhere else. The Expedition Shoppe needs to take a lesson from a company like Bushtuka which is awesome for customer service.

I went out of my way (I live in Kanata) to come to this place to buy a specific water bottle. There were different caps on some of the bottles displayed. I asked the person at the desk if I could switch caps and he replied no. I asked why and he stated it was policy. Another staff member came over and said let me ask my manager who only told me from across the room that the bottles are different prices due to the caps. I looked at both water bottles and they both were the same price. The manager was giving me false information. I stated they were both the same price and then I was told it was an inventory issue. I can't believe these people treat their customers this way. I have bought clothes from this store before and also spent a couple hundred dollars at their sister store in the market on backpacks. Apparently they do no value their customers and do not offer any help. I left the store upset and will never return.

I bought a travel wallet here (among many other things) with chains and zippers and other theft-proof gizmos on it. I then went on a 3 month trip through South and East Asia and returned with a well used and broken wallet. Some of the material had shred around the zippers allowing coins and bills to fall out. I had no receipt, no tags, nothing, and without question they replaced it immediately with a brand new one. I was very impressed.

I tried to return an item just after the 30 day limit which was obviously unused with all the tags still attached. I thought they could bend a bit, and they weren't very nice about it. I realize they were following a stated policy, but I expect businesses now to follow a bit of common sense to keep the customer happy. The staff seems good, but the management I think is poor.