Great food; terrible customer service
By A Yahoo! Contributor, 8/16/10
I'm very disappointed in one of my favorite Thai food places. I ordered 3 items for pickup tonight, but when I returned home with my dinner Spicy Hut had given me Spring Rolls instead of the Pad Thai I had ordered (my favorite dish on the menu). I called back to the restaurant right away, fully expecting Spicy Hut to apologize and fix their mistake. The male who answered passed me along to his female manager. The manager told me that I could drive all the way back to the restaurant to pick up the Pad Thai I had ordered -- but I would have to pay the $7 difference as it was more expensive than the Spring Rolls they had given me. I was polite. I told the manager that I didn't feel I should pay any difference -- and I didn't want the Spring Rolls. The manager was indifferent. I think, actually, it would have been nice for Spicy Hut to send a driver down Memorial Drive to bring me the Pad Thai I had ordered. I'm really disappointed in Spicy Hut. Obviously, the most basic of restaurant ingredients -- customer service -- is something that they don't serve. I can find another favorite place.