Bad Service
By A Yahoo! Contributor, 11/13/07
I have dined at the Grozzly House many times. However, this past weekend we were in Banff and stopped in to make a reservation for that same evening, as we have done many times in the past. We asked the hostess if we would be able to make a reservation for that evening, and she snapped 'not til 10:00. It's the long weekend guys' First of all, it isn't a long weekend for some people. Second of all, I absolutely do not appreciate being talked down to. She has no idea how much money I, my friends and family and my husband's company spend there every year. As a Calgarian, I feel this horrible service reflects badly on us as well. If I were from soemwhere farther away and this was my one and only time there, I wouldn't know of the service I normally receive there and would leave with a terrible impression.