This is a fantastic store which takes parenthood seriously. It caters for babies and young infants and has everything a ... More
This is a fantastic store which takes parenthood seriously. It caters for babies and young infants and has everything a parent could want ranging from baby massage videos to mosquito nets for cots. The store is spacious and attractively laid out with distinct sections for different items: clothing, toiletries, toys, maternity wear, nursery decorations, buggies, prams and car-seats. Shilav has its own clothing label, with simple, well-cut designs. Israel's answer to Baby Gap! The clothes are arranged according to color.
Whenever we travel to Israel,we go to Shilav to purchase pajamas for our grandson. We liked the quality and wanted to buy from Israel. Much to our dismay, we had a really bad experience this time. We went to the Shilav in Raanana. When I attempted to open the package to make sure everything was ok with the pjs!I was told that I cannot open the package, in a rather brusque manner. I was also informed, that I have 2 weeks to return them and a sticker was place on the package with the date of purchase. When I got home, and finally opened the package, I noticed that the fabric had some kind of misprint on them and probably was what we would sell here as a "second". When we went back to the store to see if we could exchange them due to this issue, we were told by them that there were no more pjs in this size. When we asked to be refunded, we were informed by the store's manager, David, that there was nothing wrong with the pjs and that Shilav does not refund money,only store credit. When we explained that we were just visiting and did not want a store credit, just our 100 shekel back, David told us forget it... His manner was extremely nasty . We had just witnessed him speaking to another customer the same way. I then requested to speak to his manager,he begrudgedly called her and she said that in or for us to receive a refund she would have to inspect the pjs! This is not rocket science! There was a defect! She finally told David to write us a check minus 5 percent?????!!!!! We decided to leave the store . We did not want to ruin our vacation because of some low life who does not know how to treat customers.. Long story short, never going back and would advise others not to either,especially not to the one on Raanana where the attitude is the customer is always wrong and we are desperate for your money!
Shilav is by far the best Israel has to offer as far as baby clothes and accessories.
Yes it's huge and not the cheapest but what you get for your money is worth it and the selection is amazing. There's a reason why most presents by Israelis are from Shilav, it's hard to go wrong.
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