Woodlands Restaurant, London

am a resident of Twyford in Berkshire and I frequently visit London for movies, food and shopping. Myself and my husband, we have been to Woodlands on Piccadilly a few times, ourselves and with our friends. I take this opportunity to write that I have always been slightly disappointed with the quality of food and the service in the restaurant. However, yesterday, when we were there with our friend, we were extremely disappointed, so much that I thought that I had to do something about it. The service was done with the least care possible. Thought I understand that it was a busy periods and I am quite understanding with respect to that. However, a few things were beyond the explanation of being busy. We were sat on a table for good 30 minutes before we asked someone to atleast give us a menu card. We ordered and then we sat there for another 45 minutes with no food. Finally the food was served with a very careless attitude. Waiters had no table/serving manners. They were very careless with their attitude. We had ordered for a Paper masala dosa and we got a paper dosa, which was owever rectified promptly by providing the masala separately. Food was cold and prepared with little care. We requested to be served water more than 3 times and it never arrived. We were really amazed at the level of service provided and left the restaurant very disappointed. To summarize, it is saddening to see the quality of food and service go down so steeply and I hope something will be done about it. Mita