Amsterdam's Centraal Station dates from the year 1889, when it was first used for the transport of goods. It was designed ... More
Amsterdam's Centraal Station dates from the year 1889, when it was first used for the transport of goods. It was designed by the architect P.J.H. Cuypers, well known in his time, who also designed the Rijksmuseum. The building's foundation consists of 8687 wooden piles. The original construction has been rebuilt more than once, due to rapidly expanding traffic and rail transport. The Central Station terminal has recently been restored and can be admired in its original style. One of the busiest places in the city, it is frequented by about 250,000 passengers everyday.
remember when you go to the station to travel to the airport , leave plenty of time.
Remember also that the ticket machines do not take notes, and there are queues in a central department for those that can't get tickets from the machines.
One station worker gave us the wrong platform for our train. One of them said "where do you think you are?" when we couldn't understand. All in all, not a very helpful experience and some of our party missed our flight.
In the panic to get the train, I left behind my suitcase. I have been unable to get this back. The lost property line of the station was out of order, by which point it had probably been sent to the depot, and the number is incorrect on the internet site i found. I am not sure it will be worth the effort of trying to trace it.
We used the station in the last week in May 2005. The staff was helpful and it was very busy,but took the to help. they answered our questions about prices and where to get the train and the metro we also used. we also found several places with signs saying no 100 euro notes not just at the station but stores and resturants. Just like many countries;
My family and myself have spent a short May holiday in Amsterdam. Unfortunately, our positive impressions of the city have been damaged by an exceptionally poor customer service we have received at the Centraal Station at the end of our visit.
When we wished to buy tickets to the Shiphol airport, a ticket officer refused to accept a 100 Euro note. There was no written information at the desk about that and the ticket officer refused to give an explanation ("We don't accept 100 note", �I�ve said NO!� were the only arguments).
After a very unpleasant discussion I asked what the price of the tickets would be. Unfortunately, though I repeated my question several times, she refused to tell me (�Your time is over!� was one of the less rude expression I have heard). When I asked who her manager was, she replayed �I have no manager, who is your manager?�
With my family waiting and the train departure time coming up, I rushed to the bank office, where I was charged 1 EUR for the exchange. I had to queue again and we missed our train. Finally we bought the tickets which cost less than 10 EUR. Had I been given the price, I could have purchased at the first ticket desk, as I got smaller change on me.
We have traveled quite a lot over the last years for pleasure and I travel all over Europe in business. We have never and nowhere experienced such a rude and hostile customer service as at the Centraal Station in Amsterdam. That incident was so unpleasant for us that we will probably never go to this city again. For us Amsterdam is not in Europe!
The positive side is that as a management consultant and trainer working for multinational organizations I have an excellent case to present on how poor customer service can get.
The incident took place on May 29, 10:55 am, ticket desk 8.
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