A huge disappointment...
By A Yahoo! Contributor, 7/24/07
I have been to Laduree on numerous occasions, but I have never had the horrible service I had a few weeks ago. When I visit Paris, I always have breakfast at Laduree. I booked a table for 9 a.m. and requested a window seat. The hostess wrote it in the book and said the reservation was made; however, when I arrived the next morning the tables were all full except for one table for four. (There were only two of us.) Since I clearly had a reservation and was leaving for the airport shortly, I asked if we might sit there since we would not be long. We were seated at the table but the manager and wait staff refused to wait on us. We finally got up and left, but not without saying something. I happen to be an American who loves France and, in fact, chose to spend my 50th birthday there, but this treatment is totally unacceptable. No one should be treated the way we were treated at Laduree.
In closing I should mention that we had breakfast at Laduree the day before, and the service was not good. The Spanish couple sitting next to us waited so long that they got up and took their own croissants, even though they knew that was not the protocal. Needless to say, Laduree needs to improve both its service and attitude. Both were pathetic...