I was not only heartbroken but ashamed
I am ashamed that this establishment is run by my people. I'm horrified that people think this is what Puerto Ricans are like. I read wonderful reviews of this place on the internet and decided that this was the first stop my family and I needed to make while in PR. I thought it would be a perfect beginning to our vacation especially since we arrived in the morning. I was looking forward to a nice cup of cafe con leche and a pan de mallorca. When we arrived at this establishment we were instructed to sit all the way in the back right, as this was the only table available at the time, under the A/C unit. We sat and patiently waited for a server for more than 20 minutes. While we were waiting we watched as two other couples, non locals, were seated directly across from us and served within 20 minutes. I got tired of waiting and went up to the counter where there were several waiters just standing there talking amongst themselves and asked if someone would please wait on us. We waited another 10 minutes and saw that a table across from us became available and switched to that section hoping to be served. The waiter at that section, a short blond haired man in his 50's, would not even speak to us. I was ready to leave but my husband really wanted to experience the food here. Finally a waiter was sent to serve us. My family was so hungry that they decided to have lunch instead of just pastries, which was a HUGE mistake. My daughters, ages 12 and 16, ordered the fried chicken platter while my husband ordered a ham, egg and cheese sandwich. I ordered a cuban sandwich. My sandwich arrived and it was just a cold pernil sandwich. My husbands arrived with no egg and my poor girls bit into chicken that was overcooked on the outside and bloody raw on the inside. My family is accustomed to traditional home cooked Puerto Rican meals so they were looking forward to the same, if not better, while in PR. A few minutes after serving us the waiter realized that he had not given me a cuban sandwich and gave my sandwich to the nice tourists two tables away. He took my daughters chicken platters back into the kitchen to be cooked...long story short it was terrible; the service, the food, the experience. I had to walk out before the waiter returned and asked my husband to deal with them. I do not recommend this place. This is not a good example of Puerto Rican home cooking or our hospitality. This place is a mockery! A disgrace! You'd be better off with the vendors along the side of the roads than eating here.