losing a wallet at SM taytay
By A Yahoo! Contributor, 12/4/08
I live at Angono, Rizal. I was glad when Sm taytay was built near our place. I really love shopping at SM malls even on the hypermarkets than any other malls. Most of our daily expenses which we need on our daily living was bought on Sm malls.
I took my 2 kids at SM taytay once. They love to go to Worlds of Fun. After they have enjoyed riding and playing at Worlds of Fun, we headed to the event center to watch some kids doing some taekwondo lesson.While we are sitting down, somebody in a white cloth as I could remember passed our seats. I was even suspecting he is the janitor of the event center. After a few minutes, we decided to go home and after that I learned that my wallet was lost. My kids and I went searching to and from where we have been through. But I was sure enough still that I lost it at the event center. My wallet contains P850.00. I asked every employee as I was also sure if they are the ones who has picked it they would return that to me.
Nobody has the answer.
There is one janitor who sympathizes us and has relieved my a little bit of my emotions about my lost wallet. He is the janitor who is assigned outside the event center.
But there are some employees whom after telling the whole thing about my lost wallet would whisper to another co-employee that maybe we do not have really money or fare to go home. Actually , I was just bursting out how I regret losing my wallet so I went back and forth looking for my wallet although I knew inside me that it will not be recovered anymore. Another elevator operator at the hypermarket asked how much did I lose on the wallet - i told her it is for P850.00. She then told me, You know, Ma'am there are those who even loses more than that but just let go of the money. Is that the way an employee should emapthize with a customer. I am not asking for her opinion, I said to myself but it really makes me upset. As if we are begging for alms just to have fare to go home. I was hurt because I am a regular customer of SM but to think that is the way those employees would treat us. Just a suggestion, do not judge shoppers on what they have along on that day. I noticed these factor on all employees. Whenever I shop in bulk items, I was often assisted very well. But if I just drop by and bought a few or just a single item, poor customer service is exercised by SM employees. Is that the way you train your employees, I guess not. Every week I shop at SM malls but to these times, I do not like much shopping anymore at any SM malls although I still shop at SM but I do not enjoy shopping anymore and cannot give the trust on any employees.