What a huge disappointment!
By A Yahoo! Contributor, 7/18/11
After walking around the Taehangno area looking for a nice place for my wife, my two kids and myself to have a meal, we noticed through the door of Di Matteo that there was an Italian gentleman (I assume the owner) manning the pizza oven. I saw this as a good sign and we went in, despite my wife's prophetic statement of 'just because he is Italian doesn't mean the food will be any good'. How right she was.
We were initially impressed. The restaurant has an attractive and clean dining area and there were a good number of other people eating.
But during our first order attempt, we were told that 28 of the 31 pizza choices on the menu were not available. This information had not been given to us until after we had sat down and had ordered drinks for our kids to keep them quiet while waiting for food. It should have been told to us the minute we sat down so that we didn't have to go through a 15 minute ordering process or to allow us to decide to eat elsewhere.
In the end it was a case of 'it is getting late and the kids are hungry, so let's just get them fed'. We settled for a Special Pizza (rucola, tomato and mozzarella cheese) and Lasagna and Spaghetti Carbonara, so that the kids would not get fussy and not eat.
The pizza itself was not bad, a nice base and well cooked. But the two pasta dishes appeared on the table with disturbing speed, making us feel that these had been just warmed through, which for the Lasagna I can understand, but for the Carbonara is kind of unforgiveable. They were bland and downright boring, and even my six year old daughter complained and said that she didn't think they were very good.
The lasagna was desperately under seasoned, and the carbonara was like drinking a bowl of warm cream with no flavour from the other ingredients coming through at all. These are probably two of the three staple pasta dishes in any Italian restaurant and for them to get them wrong is pretty much committing a sin.
The final straw for my wife was a table service error towards the end of the meal. A waiter trying to be helpful came to the table to pour more water, but without asking if we wanted more water and despite there being a very obvious soda bottle on the table, he managed to top up my daughter's soda with water. It was well intentioned, but careless, and although he quickly brought some more soda, it just managed to annoy my wife enough that we are unlikely to eat here again.
So in the end, a pizza, two pasta dishes, a bottle of Italian beer and a bottle of soda for a total of 75,000 won. Not bad value for feeding a family of four in Korea, but not worth it for the food and service that we received, and it was an easy decision to have dessert somewhere else.
Last words... these are simple things to fix (the floor manager to train his staff better and a chef that that actually tests food before it leaves the kitchen) and I hope that they do it, but I doubt we will be trying Di Matteo again in a hurry.