Bay Tinh, Sydney

On the font page of Bay Tinh Restaurant in Marrickville web site, it says: “Harry’s philosophy is to provide a quality, affordable meal in an informal family and friendly atmosphere.” I am wondering is it the true about this restaurant? Do they server their customer in a “friendly atmosphere”??? Last Saturday my husband and I went to Bay Tinh Restaurant for dinner. We arrived at around 5.30pm. A waitress in Vietnamese dress greeted us at the door and asked if we had booked. I told her that we had not booked. A man came to us with a folder on his hand, it looked like a booking list, and he asked our name. I told him that we had not booked, but asked if he could arrange a table for 2 we would very happy. Then he asked my husband: “Will you leave before 7pm?” When I heard him ask this I wanted to tell my husband we could go to another restaurant. However my husband looked his watch and said: “We have plenty of time.” He smiled and invited ask to come in. While I ordered, I asked the waitress is it normal to have to book for a table. She said yes because they are very busy, “we are fully book tonight.” After 6pm, people started to come in and it was almost full down stairs. We tried to finish quickly as we understood that the restaurant was fully booked. While I waited at the counter to pay our bill, there was another man waiting to pay his bill as well. The phone rang and the owner answered the phone while he was still calculating the bill. When the other man handed the owner his credit card, he said: “Pin number please.” The owner was still on the phone, and did not respond to his request. The owner handed back to the man a receipt and asked for signature. When it was my turn to pay, I handed the owner my credit card and told him that I wanted to enter my Pin Number. The owner was still talking on the phone. He then passed me the machine to enter my Pin Number. I saw on the machine that it said to remove my card, so I did. The owner told me that I should not have removed my card. He then re-enter my card into the machine and give a receipt to sign. All the time this was happening, he was still talking on the phone. I was not happy to sign as I would prefer to have used my Pin Number, but I signed the receipt. The owner stared at me and said “What is your problem madam? I asked you to sign”. At that moment, I was shocked. I couldn’t actually believe what I was hearing. How could an owner of a restaurant, that was fully booked, speak to his guest like that? However, I just told him that I didn’t have any problem. What I wanted was to use my pin number, not a signature, but he did not listen to his customer. He then surprised me more, whilst still holding the phone in one hand, he started pointing to the door and yelling “Get out of my restaurant and don’t come back!” My husband held my hand and pulled me towards the door. I knew my husband never likes to create a scene. But I wanted to answer back to the owner because it was not right when I came to his restaurant, paid for our dinner and received a bad attitude like that. “Of course I will never ever come back here. I paid for my dinner so I expect better service, not a rude owner. I will tell anyone I know about my bad experience today”. He was still yelling: “Get out of my restaurant!” Some customer looked at me, I told them about this story. A lady customer told me: “Maybe he is in a bad mood today.”