Hanout Arab, Tunis

We were attracted to Hanout Arab because of its fixed prices and the quality of the merchandise. While looking around the shop, my daughter asked a man sitting at the entrance if she and I could go to the higher floors. He said, "Of course." While on the next floor, the owner and his son told us to come down and asked why we were there in a aggitated manner. We told them the man at the door said it was okay. They said, "What man? You have no business being up here." And, sure enough, the man at the door was no longer there. My older son came up behind the owner (still on the stairs) and said to me and my daughter, "Wow, you guys are screwed. He's gone." Whereupon the owner became insensed, and started yelling that he knew the meaning of "screwed". I tried to explain that no disrespect was intended, and he shouted that he had lived in Los Angeles for 10 years, spoke perfect American English, and would not accept any explanation. My daughter said, "There's a misunderstanding." He then said, "Oh, so now you're saying I'm stupid!" At that point the only thing we could do was leave the shop. I have never been so insulted in my life. Clearly, the man has serious issues. He was totally out of control and extremely unprofessional. Although I had planned on buying several articles and thought the merchandise attractive, I will never return there. It was a nightmare.