Incredible Adventures, San Francisco

I cannot rate them based on the Napa Wine Tour because I never got to go on it, after the company stranded us in Muir Woods. After getting a little turned around in Muir Woods we returned back to the bus to find it gone. The company did not offer for the bus to come back (since apparently we just missed it) they simply said, "find your own way back". After a very expensive ride back into the city we hoped the company would at least refund the trip we never made it on- nope. They have one of the worst customer service of any company I have experienced who do site seeing tours. Although it is not posted or warned on any emails- they will leave you and not care what happens to you. Brian the General Manager says they stand by this policy. He was rude and unapologetic so ruining Napa for us and stranding us in a National Park. I suggest if you want a tour or Napa, use a company that is friendly and looks out for their customers- and NOT INCREDIBLE ADVENTURES.