renewal price unfair
By A Yahoo! Contributor, 7/28/09
As a native, I truly love the magic of the Biltmore Estate. I have been a passholder on and off for several years. Last year my husband and I went to a concert there (great venue, especially if you are anxious in large crowds). For and extra forty dollars, we could upgrade our concert ticket to a twelve month pass. Yesterday a friend and I went to purchase concert tickets. She and her husband were not passholders, so I told her about the upgrade, which she took advantage of. However, when I asked to renew our passes, it would be an additional sixty-nine dollars per ticket, not forty! I thought that there must be a mistake, but was told that "that's the way it was". I did contact someone that I was told could help me, Nancy Grindstaff of the Biltmore Company, but Nancy had the same attitude as the clerk that I had purchased tickets from. Needless to say, I am disappointed that the Biltmore Estate penalizes current customers in this way. So the moral of the story is: if you like to go to the concerts, wait until then to upgrade so you can save the twenty-nine dollars per ticket.