Personal attention all the way
My wife and I wanted a romantic getaway for the weekend. Being in Seattle, we though immediately of nearby The San Juan Islands... The only problem was how to get there. Among the different choices (renting a car, taking a ferry, taking a plane) the most exciting alternative turned to be a seaplane! We discovered several services in the area, but we chose Kenmore Air based mainly on their website.
We were not disappointed! Right from the start we could tell it was a different kind of company... The lady taking our reservations was truly warm and concerned we could make it on time (she even called the pilot to make sure they waited for us). When we got to the mini-seaport in a lake harbor we were greeted by all smiles and a very clean and modern facility. The pilot was corteous, and kindly allowed one lucky passenger to sit shotgun in the pilot cabin (Lucky guy!). The airplane was small (An Osprey with only nine passenger capacity) which made for an exciting ride... That is, if you do not mind the noise, the vibration and the almost overbearing smell of kerosone. All of that was forgotten with the amazing views that a low altitude ride offered us all the way. Seattle and the Northwest pacific in all its bird-eye glory!
The take off and landing on water made for a fantastic experience (We quickly realized that the "getting there" was half the fun). The real reason though I am bothering to write this report is mostly to report on their amazing and personalized service... I explain: After three relaxing days in the islands we went back to the harbor to take the seaplane back... After a few minutes of wait, my cell ringed with a representative of Kenmore Air: He explained that the seaport on Seattle was closed due to lake fog and the we needed to take a normal land-based airplane. Immediately, they sent a cab free-of-charge while they ordered the flight to wait on us. Everyone in the company guiding us to it with a smile. Once in Seattle´s airport, there was another van waiting that took us back to home.
In summary, the price of the plane was expensive, but well worth it... and in their case, well deserved it. Highly recommended.
