Dante's Inferno 7/11/07
By A Yahoo! Contributor, 7/13/07
Been to Palisade many times over the years. Sometimes service can be hit or miss. Last night (7/11/07) was most assuredly as miss. Took fiancé for her b’day @ 7pm and low and behold no a/c in the place. Outside temp 90+ F. Inside was approx 82F. Did not give much thought to the heat as we entered as you cannot really expect the entryway to be that cool given the outside temp. Once seated, it became apparent that the AC was non existent. I inquired to our waiter about the AC and he claimed he did not know there was a problem. This was definitely going to require some tequila as I am not fond of being played for a fool. We ordered, food was good, that is never really a problem at Palisade. I spoke with a busser on the way to the restroom and made the same inquiry about the situation and the reply was that they were not aware of the problem. Hmm let’s see, employees working in an establishment that is consistently 68F every day of the year and the do not even perceive a problem. I am not a big fan of employee ignorance so I am a tad bewildered at this point. Upon exiting the restroom, I asked the hostess why am I feeling like I am having stroke or hot flashes. At this point, I am feeling restored in humanity as she informed me the AC had not been working ALL day. Although pleasant, she did seem like she was being asked this all evening and offered to get the manager. My reply was no need and that I could write the owner at a later date. The manager did come to the table and make apologies and asked for some “human understanding”. I smiled without comment and we continued to finish dinner. Looking around the room I could see may people fanning themselves as the beaded perspiration was flowing to the skin surface. It was a lost cause of an evening. What is so dismal about this situation was that at no time did staff offer to explain the situation PRIOR to seating anyone. Additionally, it is clear that the manager is not really one to provide leadership to her staff. A minimally skilled Red Robin manager would have gathered the staff or posted an FYI on how to respond to the situation. As a side note, I took a client to lunch one Saturday at Maggie’s Bluff (the burger place adjacent to Palisade and owned by the same company). At that occasion, we were seated in a booth that was under some pipes being snaked out by a plumber while we were eating. Not only was the noise horrendous but the thought of plumbing activities overhead was unappetizing. Guess what? The SAME Palisade manager came down to see what all the customer complaining was about. I have serious doubts as to this woman’s skill-set in managing difficult circumstances. Well, at least she may have a shot in local politics.