Six Flags Fiesta NOT great with Customer Service!
Six Flags Fiesta Texas is NOT great with Customer Service. Recently, while riding the “Goliath” roller coaster, a family member accidentally dropped his car keys onto a platform just ahead of where the cars let people on and off. Although he could clearly see where the keys had fallen, due to “safety” reasons, he was not allowed to walk over to the area to pick them up. We had no problem with that. However, he was then instructed to file a “lost and found” report and was told that a maintenance crew member would retrieve the keys after the park closed that night. We were then supposed to be notified by phone to work out the logistics of picking up the keys. While completing the "lost and found" report, my family member was given a pen to write with that was out of ink. When asked for a suitable writing instrument, Six Flags personnel denied the request.
We heard nothing back by the next day and so we started making phone calls and kept getting told that Six Flags staff could not send anyone over to any specific area to take care of this but that we would have to wait until some unknown future time when they do a general “sweep” of the entire park. So – to summarize: We KNEW exactly where the keys were; they would not allow the customer into the area to pick up the keys; yet they were not willing to lift a finger to help us get them back. Bottom line is we had to threaten their office staff with writing letters to upper management before anyone ever took us seriously and finally sent someone over to retrieve the keys (which would have cost us close to $300.00 to replace the electronic key access had that become necessary). FIVE days later, after putting the pressure on, we finally got the keys back.
We’re in an economic crisis right now and customers are lucky if they even have enough discretionary income to spend in these stupid parks. You would think that would matter as far as how they choose to take care of their customers. Really a shame everything has to be such a gosh darn battle!