Disappointment
By A Yahoo! Contributor, 5/12/11
Today we came to you center. We were so disappointed in our trip. When we arrived, after waiting a long time (only one person in front of me). I was informed that there would be an additional fee for parents to go to the planetarium program. I was not aware of this additional cost and very upset. I had made arrangements for this trip back in March. It seems to me that parents had already paid the $6.00 in advance and $10 at the door (and that was wrong also) with your code of ethics policy that I signed stating about having chaperones that you would be more than happy to have chaperones in the program. I was told that we could send in our 68 kindergarten students and the parents could wait outside. We did have a parent who came up and felt sorry for us and paid the difference in the amount $108.00 after we had just given you a check for $580.00. Last year our school came and went to two programs and the parents did not have to pay the extra amount. What happened we had a great time last year.
*** And then we go to the Program. What a disaster! Technical difficulties and delays, delays, delays... You can ask the presenter if you don't believe me. We should have walked out and demanded a refund. The center was very very busy today and when I called back in March I was assured that this would be a Great Day not very busy. WRONG. Our teachers and parents were disappointed in this trip and I would not recommend your center to any of my coworkers or any teachers.