Warning about making reservations at the Wildhorse
By A Yahoo! Contributor, 7/20/10
We were planning a family reunion in Nashville and had one night to visit downtown. After reading good reviews about the Wildhorse Saloon, I called three or four weeks in advance to make a reservation for 11 people on Friday night, July 16th, at 5:45 pm. The woman on the phone at the Wildhorse told me reservations would not be needed at 5:45 pm on a Friday night because they had lots of tables. But I told her I'd prefer to make a reservation if possible since there were eleven of us coming. So the said okay and took my name down. Well... she told me she took my name down.
On Friday afternoon around 3 o'clock in the afternoon I called the Wildhorse, spoke with Madeline, and asked that our evening reservation be changed from 11 people to 12 people. Madeline told me that was fine and she would change it.
Imagine my surprise when we arrived at the Wildhorse a few hours later to be told that they had no record of our reservation and that several large groups had booked the Wildhorse, leaving only 20 tables for the general public. We were told our group would have to wait an hour and a half for one of the twenty available tables they had left for the evening that were not booked by the large groups.
I asked to speak with the manager, and Eddie came out to speak with us. Eddie asked me if we could come back another day...er.. no.. we were from out of town and could not do that... I asked him why Madeline had not told me a few hours earlier when I called that she did not see my name on the reservation list... but he did not have an answer for that.
I finally told him that I would be mentioning this story on the Internet, and then suddenly he said he'd check to see if perhaps he could find a table in a corner somewhere to seat us. He came back a short time later, apologized, and said he had no tables available.
So I suggest that if you make a reservation here, check it twice, and then check it again. And then hope for the best.