Gray Line New York Sightseeing, New York

Hello, It's dirty. and I only like shopping the stores. Althou I am a native born new yorker. I really don't see the excitement about visiting New York City. Unless you come from a very quiet town,or the city you live in doesn't have a lot of places to get excited about...New York city is a dump. The people are mean and very unfriendly.The subway station looks like a sardine can of people... Of cause if you are a foreigner you will not get to feel those unplesantness.But live here for a good while. I really prefer London England. They may not have the bright lights everywhere at night,but the people pleasantness says it all. Try it! Have a nice day.

I think it was worth the $97.00. I got the Freestyle New York Tour & got the Uptown, Downtown & Brooklyn Tour plus 3 tickets to different attractions on their list. I chose (Statue of liberty & Ellis Island, Empire State Building & MoMa) I was very happy & it was a $300.00 value. I will be back to NY & do the Gray Line NY! Thumbs up!

THE BUS DRIVER WAS SO RUDE. SOMETIMES YOU GET STUCK IN TRAFFIC FOR MORE THAN AN HOUR. IT IS OK WHEN THE TRAFFIC IS MOVING BUT IT CAN BE REALLY FUSTRATING WHEN YOU GET STUCK IN THE TRAFFIC. THEY REMIND YOU OF TIPS EVERY TIME YOU GET ON AND GET OFF. IF YOU ARE TRYING TO GO SOME WHERE CLOSE DON�T TAKE THE BUS, ITS FASTER IF YOU WALK. I WOULD NOT TAKE THE BUS IN PEAK HOURS OF TRAFFIC.

We were sold a ticket at 10 am and the seller told us the trip would be 2 hours. So to be back at Time Square by 1:00 sounded doable. However we waited 45 for a bus, after 2 blocks were told the sound system was broke so we waited another hour for a new bus to pick us up, then that bus after an hour into the tour was taken out of service, by this time it is 12:30. We had tickets for a show at 1:30. So we did not get a full tour and wasted our money. So that's $132. they got out of us. Will not take a gray line tour ever no matter where it is.

They sold us tickets for the night sight seeing tour and said we can get on to the bus at the nearest passenger loading location. We waited so long to get a bus and then they wanted 5 of us to sit at 5 different places including the toddler!. We didn't want to do that and then we wanted to return the tickets. They got the original copies of the receipts and the complaint from us, but so far no refunds at all. When we call the customer service says 10 different things we call each time. It was $270. So, it was really bad service and very poor customer service. Nobody should take their tours as they only care about you until they sell the tickets.

We told incorrectly by street sales and picked a higher package. We lost $20.00. Do yourself a favor and choose CitySightsNY, its competitor. Gray Line wont even give a refund.

We purchased the 48 hr All Tours pass. First let me start by saying the Night Tour is a combination of the Downtown and Brooklyn tours. The best tours are the Downtown and Uptown tours. For these 2 tours its $88 (for adults). If you get the All Tours Pass it only $54 per adult. After the Uptown and Downtown Tours we used the bus to hop on and off at various stops (Greenvich Village, Canal Street, Restaurant Row, Times Square, etc.) The tour buses ran every 30 min (due to traffic). Each tour last a minimum of 2 hrs and is worth it if you do not know the city. Once we learned where all the attractions were in town we used the bus to reach them. I do recommend using this company because they have ALOT of discounts to local attractions and the tour guides were very knowledgeable about New York.

We booked the 48 hour tour, allowing us to visit Downtown, Brooklyn, and Uptown. We had to wait more than 30 minutes each time we got off for the next bus to arrive. City Sights buses were running every 5 minutes. Also, seats were not always available on the top, and if you are forced to sit downstairs you won't see a thing. Some of the guides were better than others, Arthur was the best. He was educational and fun, without too much useless information. Would I book this tour again? Probably not. For the money, I think I'd try City Sights. Who wants to spend their vacation time waiting so long for the next bus?

It was very informative and interesting thanks to our fabulous guide, Howie. He made everyone feel comfortable and welcome, and shared many facts and funny stories. At one stop in Brooklyn, we picked up some passengers returning to Manhattan. Howie was there to greet them. The woman saw him and said, "Oh great! We have the same guide!". She then gave him a huge hug! We felt the same way.

The guides varied from good to bad and often gave conflicting information- for instance one guide said that there were 40,000 police in the NYPD and the next said there were 36,000.One guide said that Jackie Kennedy lived on the 10th floor of a building and the next said the 15th. The worst guide was rude, got into an argument with a couple of customers and then refused to say anything for 15 minutes because he was pouting! Two other guides just couldn't stop talking and must have though they were the attraction - they were a distraction! The good part is that (although expensive) the tours are a good way of seeing the city and to get around to where you may want to go.