Not happy with the experience
By A Yahoo! Contributor, 10/15/07
Ok! It's a popular attraction in New York. But don't know why. I am from Toronto. My opinion is CN Tower has better view and better people than Empire State Building. The only reson I wanted to go ESB was because of the History of the building.
There are long lines. Not once, not twice but 4 times you have to go through long lines. First security , then ticket, then for first elevator, then for second elevator at 80th which they could avaoid. I think the reason they stop you at floor 80 and go through long line is because they want to make money by promoting the extra stuff like SKYRide and the so called sovenier PHOTO. This shows even in the way they have designed the observatory level. You come into a gift shop right out of the elevator. No room to enjoy the view. My opinion is they should have this gift shop somewhere when you get down the elevator in the ground floor.
The important thing that pissed me off is they dont have any courtesy at all. I didnt see any seats any where where they have the line up. Everyone is forced to stand including elderly and children. We waited for 1 hour 30 mins totally in line up. My 5 year old duaghter got tired and she sat on floor. A staff member came and asked her to get up because you are not allowed to sit on the floor. I told him she is tired. And he replies back saying that he is tired too and he is standing.
What kind of customer service is it when a employee who gets paid for his work is comparing himself with a small kid who pays him to visit the site? I got so pissed off. Also the poeple who take picture doesnt seem to take the picure for sovenier. They are like government photographers. THey dont even wait for you come and stand there. They just go click go. Overall I found the customer is very poor and people are not courteous. That gave me a impression , May be New York people are like that. After going through all this, what big view? When you have already been to other tall towers, Not much of the excitement.
I didnt like the total experience. I wish ESB management change their attitude in future and make tourist experience better. Also they should have some kind of customer feedback form some where.