They call themselves 'the great West Side shoe store.' This very popular, large shop sells moderately priced, sturdy ... More
They call themselves 'the great West Side shoe store.' This very popular, large shop sells moderately priced, sturdy shoes that are popular with locals. The store is usually crowded as a result, but there are plenty of salespeople around to help you out. Choose from such brands as Ecco, Rockport, Birkenstock, Timberland, and many other shoe manufacturers, with everything available from work shoes and boots to trendy slides and sneakers.
I just got a really comfortable&cute pair of sandals at Harry's Shoes and it actually was a quite nice experience! When I found out that they are a few shoe stores where carry the sandals I wanted, in the UWS, I was little scared to go because of other people's negative reviews. But it turned out a good experience! The salesman who helped me was very kind and fast, the manager?(I guess) was polite and nice, and even a girl at the casher was very nice too! I don't understand why many people had bad experiences... I went there after getting some books at B&N, wearing casual clothes and my old sandals, without any make-up, so on. When I arrived there around 6:30pm, there were many customers and all salespeople looked busy. I picked up some sandals I wanted to try in a minute, and ask the tall guy with glasses for fitting(I guess he is the manager). He nicely told me that they are closing soon, but he didn't look like he was annoyed by me, a last minute client(lots of places, the employees don't hide the "annoyed face" when they get last minute customers, you know). He called someone to help me and suggested me to have a seat while I wait for the next available salesperson. But I wanted to take a look at more sandals while waiting(I only picked up the specific sandals from the brand I like), so I took a short tour in Harry's. There are about 20 customers, and they all looked happy to shop in Harry's. Each salesperson was taking care of thier customer nicely and was patient to look for what a customer look for. A salesman came to my seat and measured both of my feet. He brought all sandals I wanted to try in my size less than 3 minutes. I tried them all and walked around the store and picked one pair that fit perfectly for this summer. When I left the store, it was 7minutes after thier actual closing time. But nobody tried to rush me, so I could finish shopping with a big smile. There were even some customers inside the store, about 10 of them were still fitting... Compare to super rude employees at many places in NYC, Harry's is a million times better!! In my opinion, Harry's offers one of the best customer service for their place-range in UWS! If you want to have a good shopping experience at Harry's, I reccomed my salesman(I didn't get his name, sorry), who was a short white buy with glasses, he was really helpful!
oh, the sandals I purchased was $80 total, not expensive at all.
I've shopped at Harry's several times in the past. The selection is not inconsistent and the knowledge and professionalism of the staff is not reliable. Now I know that they also have a very inflexible return policy.
Yesterday I went to the store for snow boots as we're expecting a storm today. I was treated rudely by the sales clerk and was admonished for requesting one pair at a time. The clerk told me to make all of my selections and then ask to see the shoes? What? When I asked her why she was treating me rudely, as she walked away from me she said she was going to get her supervisor. Why? I was baffled. The supervisor arrives with the same rude and unprofessional attitude. I know, I know, I should have just walked out of the store - no purchase made. But I desperately needed snow boots.
I took and paid for the boots. After I paid $400 for plastic and polyester boots, I was told that the sale was final and the boots cannot be returned. I tried the boots on at home and the fit is too snug. Now I have a very expensive pair of boots I will never wear and they have my money. And I still do not have boots for today's snow storm.
Don't shop at Harry's if you can avoid it. Shoe Mania carries a similar selection at better prices with a better return policy, and the staff knows what they are doing.
Shopper Beware of Harry's at Broadway and 86th Street. I purchased three pairs of shoes here and decided to return one pair. The shoes had not been worn. I returned them within 9 days of purchase and I had my receipt. Still the store refused to return my money and instead insisted upon giving me a credit voucher. I was not told at the time of purchase that my money would not be return to me if I decided to return a pair of shoes. Yes the policy is stated on the receipt but you don't get a receipt until after the transaction is completed.
I spent a large sum of money here. And their insistance on keeping my money turned me off to this store for good.
Female manager was offensive. When I stated that this experience left me with little desire to buy at Harry's in the future, she basically insinuated that she really didn't care. Harry's management has a bargain basement attitude, but the shoes are sold at retail.
Selection of shoes is nice, but who needs the aggravation and unfair business practices for shoes at these high prices. My advice -- shop somewhere else!
Harry's is a convenient source of upscale shoes for adults and children in the Upper West Side neighborhood. But choose style and fit with great care -- unworn returns get store credit only; no cash returned on cash purchases; no charge-back to your credit card. Harry's gets extra points for having a customer bathroom, off the kids' department.
I have been to this store several times and have found it an overall uninviting experience. Service is inconsistent and so are the shoes. I think the hype surrounding this "NYC establishment" is over-rated for such unremarkable shoes...