Doesn't live up to the hype
I have wanted to go to this place since I was a teenager, but just like any NY institution, if you grow up here, you probably aren't going to see the value in it until later. Anyway, my husband and I arrived and the staff was unfriendly and disinterested. The store was a little dirty and unorganized. Saw some cats that looked as disinterested and disgruntled as the staff, and the vibe of the place felt as if there was something great that *used* to be there. Now the store is just hanging on until someone puts it out of its misery. Well, I guess I will continue to go to my store on South Street in Philly; they are way friendly, are well stocked, clean/organized, and the staff knows their stuff. Their spells have always worked for me.