chaotic, crowded, and unpleasant
By A Yahoo! Contributor, 11/14/07
Fairway had such a good reputation and I was looking forward to shopping there upon my move to New York, but the reality is far from the rave reviews. My husband and I shopped in the 12th Ave/Harlem store several times and were horrified with the way we were treated by the cashiers -- always rude and hostile no matter how nice and appeasing we tried to be -- and by the general chaos in the store. Prices are the same or higher compared to everywhere else, and selections are no better than the other food stores on Broadway.
Because everyone is so unbelievably rude, the lines are always long, and store is pretty filthy (next time you're there, look up toward the ceiling and you'll see all the filth accumulated there) we now shop in produce stores on Broadway, even though Fairway is by far closest to our house. It is worth dragging our groceries extra blocks so we don't have to deal with the staff and negative behaviors in Fariway. I lived in several bigger and smaller U.S. cities and have never ever had such repeated unpleasant experiences in a store.
Good luck shopping in Fairway!