Orva Hosiery Stores, New York

On August 21, 2007, my baby sitter was shopping with my 2 year old son at Orva. My son had to use the bathroom. The store manager of the shoe department told my sitter that she could not take my son to the bathroom, but that the manager would take him. This proceeded in the store manager closing the bathroom door with my son and pulling down his pants. I was shocked and appaled. This was poor judgment on their behalf. My complaint is based on the customer services of this store. I want it to go on record how improper and apppalling their customer service is. The fact that the store would believe that it is proper to take other peoples children to the bathroom is puzzling to me. I do not understand stores that are in residential neighborhoods and have a policy against using their bathrooms when you are patronizing their store. I want to make sure that this situation never happens to anyone else.

I have shopped at Orva a few times in past months and the ladies there are very rude. The store also has a strange smell that lingers onto your purchases. The clothes and accessories are pretty decent but I think I'll choose a location other than 86th street.

this place is horrible and very greedy. a store that is there to just help themselves and careless about customers. i would advise people to find a better and more helpful store! as am i!

I agree with the reviewer who stated the staff are rude. I've been shopping here for about 5 years, and the sales staff has gone from women to these young (translate, immature) girls who think that because they work here, they're too hip to treat you as a paying customer! If you don't look like you're a 20-year old model or appear to have money they treat you like dirt. (Remember "Pretty Woman"? BIG mistake!) And frankly, the clothes aren't all that great. I could get these and better by hitting the shops downtown, where everything, including the staff, is more hip without trying!

Their staff is MEAN. I bought $70 shoes and lost the receipt. They won't let me have store credit! Basically, I gave Orva $70. Never going there again, unless I can find the real owner to speak to.

I just wanted to start by saying to thoese people that have a negitve remark get a life!!!!!.orva does not need stupid..... first of if you dont have a reciet.What makes you think you can get a refund,DAAAAAAA.Think that would be the smart thing to do.The staff at orva are great.If they dont have the shoe in stock they specal order and it comes a fast as one week.They will do GREAT !!!!!!!!!! Thank you orva.

They always have the hot brands and looks that I am looking for and the price range is not too high. Also they renovated and the new layout is great.

Always on top of the tend... I like shopping there...Get anything from North Face Coats to Junk Food Tee shirts...They also have a great shoe department.

I've been here a few times. Most shoes are over $100, so I definately think about it before shopping here. I go mainly when I need a good pair of shoes that will last me a long time and I dont mind paying a good amount for them. Overall I'm satisfyed with the store, it is what it is, not really a bargain shoppers store. But if youre looking for quality shoes, from all the brands like Cole Haan and Rockport this is a good place to go. The store is in the upper east side on 86th street and Lexington. The old store carried clothing, now the new orva carries men's women's and children's shoes only. They remodeled the store and it looks much nicer. They have name brand, quality shoes. I bought a pair of Privo's and love them. Am thinking of going back for some winter boots. The staff is friendly when you go in properly dressed like you live in the area. I've seen mostly male salesmen now, and theyre ok, seem to know their shoes. Better quality shoes than Aldo across the street, less fashion, more function focused I think.

I purchased a pair of Nike Shox Nz sneakers at the price of $109.99, that had 4 column cushioning in which one column colllapsed .Nike's return guiidelines clearly states that their authorized retail accounts accept returns with workmanship or material flaws.But I was denied this priviledge. I am writing this during my 40 minutes on hold with Nike. Bad customer service