Penmanship is the primary focus in this Upper East Side shop, which offers elegantly crafted pens from such top name ... More
Joon Main Store
Penmanship is the primary focus in this Upper East Side shop, which offers elegantly crafted pens from such top name manufacturers as Mont Blanc. With tortoise shell, silver and other varieties, the store carries traditionally conservative as well as elaborately carved pens.
I recently purchased a pen online from Joon for my husband as a birthday present. I ordered it three and half weeks before his birthday. At the time of ordering, I was told that the pen was not in stock, but would be there in 5 days, so it could arrive to me in 1.5 weeks.
Two and half weeks later, I still didn't have it - read 7 days before his birthday. I called Joon. I was told that pen hadn't been "not in stock", but back-ordered. However, it was in stock now and on its way to them. In NY. I'm in LA. However, I still shouldn't worry. But that if I really wanted it on time, I should pick up the change in shipping costs - 3 days to overnight.
Um, what happened to the customer is always right - especially when the customer is spending an OBSCENE amount of money on a writing utensil? Apparently, Joon has never heard of that policy.
Needless to say, it has been a very unpleasant buying experience all around.
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