Dean & Deluca has several locations in the city. This one is the largest and it is an impressive gourmet food marketplace ... More
Dean & Deluca
Dean & Deluca has several locations in the city. This one is the largest and it is an impressive gourmet food marketplace with cheese, meat, fish, imported food, cooking implements and prepared hors d'oeuvres, sauces and soups. While prices are definitely high, New Yorkers appreciate the high quality and attractive displays. Other Dean & Deluca locations in Manhattan are really just lunch counters with a nice selection of pastries and designer coffee.
I shop at this place once in a while since it's close to where I live. It is a bit pricy and the food is usually OK. A few weeks ago, I was there and wanted to buy some dry pears. Much to my surprise, after weighing and labeling the price, I saw the lady employee was tossing the small bag (my food !) in the air between her hands. Apparently this place didn't do a job training their workers to pay respect to their customers and to the food. Such a stupid act I saw... I hope I will never see this again.
I am a serious local cook and food writer/photographer who enjoys the comprehensive array of products offered here. While some of the staff were very polite (the man in the floral department, for instance), a cashier treated me with hostile contempt b/c I didn't know where the line started (there were no cordons nor signs, nor was the area crowded). I understand that the luxury sector is also suffering our current economic woes. Retailers are free to withhold good customer service as their poor management practices see fit; and I am also free, to empty my deep pockets elsewhere at other comestible purveyors in the city who have lovely offerings and consistently civil demeanor.