My husband and I have been to Lupe's about 10 times in 2007 and 2008. Each time, the service has been fine - not spectacular but totally satisfactory. What is spectacular is the Carnitas plate. I order it ever time and I'm always thrilled. It's the best Carnitas I've found between San Jose and Windsor. Other people I know really enjoy the burritos.
Lupe's used to be the best place to get mexican food but the last three times we have been there its our order and it wasn't even that good and with the raise in prices its not even worth trying to go there
Its a real bummer
Maybe things have changed over the past year because the other reviews I've read made the place sound okay. Of course, they were written in 2005 and 2006.
I've eaten at Lupe's 4 times during 2007. Each experience was progressively worse. I won't list all of my grievances, just the latest one.
The food is mediocre, the service is terrible. I ate lunch there today for the last time. Not only was waitress was grumpy, but after delivering our food and drinks, she never came back to check on us. The place wasn't even crowded.
We also made the mistake of ordering the guacamole. It arrived looking like soup. Upon tasting it, we understood why. It was totally bland and tasted like someone had added water to it. I called the waitress over and let her know that we wanted to send it back. She huffed off and whispered to the manager. He pulled out our bill, crossed off the guacamole charge with attitude and basically acted like the whole thing was our fault. When I asked for a box for my leftover food, he gave me the smallest size, which wasn't big enough. When I asked for a larger box, he leaned over to inspect my plate before consenting to give me one. I refuse to spend my money at a place where the manager cops such an attitude over a $2.50 dish of guacamole. I wasn't rude about it, just matter of fact. It it were my restaurant, I would want to be sure that the food was quality before serving it. I wasn't trying to insult the guy. Next time I want good Mexican food I'll drive to downtown Santa Rosa.
I had such hopes for Lupe's place too...oh, well live and learn.
Lupe's Diner is a great restaurant and the secret is spreading like wild fire. When I first started going there about a year ago their food was just as amazing but there was only a few people at a time there. Now you walk in and have to take a step back to see if there is a space to sit. Working near by I like to take mine to go. The food is amazing, and it keeps me coming back at least once a week. The staff is friendly and personable and are always willing to do what needs to be done to have you leave with a smile on your face and a happy full stomach. In all the times I've gone there I've never had a negative experience, even though I'm a semi-picky eater, everything I've tried there is awesome! They are honest, tasty and an over all great dining experience, but like I said, the secret is out, you better hurry if you want to grab a seat!