We went to Zocalo after a month old reservation at Cassi's (see review) was utterly botched. I was in a particularly foul mood (it was the day before Valentine's Day). I mention these facts because it would be quite a feat for some place to pull me out of that funk. Zocalo did just that. It was a cheery place. Ten minute wait- easily weathered with a round of drinks at the bar. The staff was helpful (and beautiful), the food was very good and well-presented. Pricey, yes, but my hat's off to ya, Zocalo, for bringing me around that night. I would certainly go back.
After dining at Zocalo with a group of 10 friends, I feel cheated. The actual prices in the restaurant are 15% higher than those listed on their web-site. We waited over 1.5 hours to get food and were constantly without drinks or service. For this horrid service, a 20% tip was added to our bill. We split the check across 7 CCs, and wrote the experience off as a waste of time and money. If the story had ended there, I wouldn't even bother to write this review. However, they charged my CC over the price I had signed for. When I called, the manager told me that 'tax wasn't included on the bill' and they had overcharged each CC to make up the difference. She refused to remove the overcharge insisting it was our fault for paying with 7 CCs and confusing the waitress into giving change back to others in the party who paid with cash. They subsequently kept their change, since the exorbitant tip was already included in the bill. Why should I be responsible for her mistake? She's already making a 20% tip on over a $500 bill and I payed my 20%. The manager did nothing to resove the situation, and instead only proceeded to infuriate me more. I will never go back there, and unless you want to be cheated, I urge you to avoid this establishment.
I went on a weekday evening and had dinner with a large group. Service was attentive, the food tasty and beautifully presented. The New York strip was good, but the scallops were better! The cheese plate appetizer was incredible. On the whole, it was on the expensive side, and just as we were ready to leave, a band started to play. I could've done without that noise. Zocalo has been one of my favorite places to eat, although I can't say why I haven't been back. Hmmm.
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